Charles Schwab Ranks #1 in Large Plan Segment in J.D. Power Retirement Plan Participant Satisfaction Study for Second Year in...
May 30 2019 - 9:00AM
Business Wire
Charles Schwab has earned the highest ranking in overall
satisfaction in the J.D. Power 2019 Retirement Plan Participant
Satisfaction Study in the large plan segment. Schwab also ranked
highest in the J.D. Power 2018 Group Retirement Satisfaction Study
in the large plan segment.
With an overall satisfaction score of 821 on a 1000-point scale,
Schwab scored 10 points higher than the nearest competitor and 48
points higher than the industry average in the large plan segment.
Schwab also received the highest score in five of the six factors
included in the overall satisfaction score:
- Communications
- Plan features
- Investment and service offerings
- Information resources
- Interaction
In addition, Schwab earned the highest rating in three of the
six key brand image categories, including:
- Customer-driven
- Good reputation
- Financially stable
“Earning this top ranking two years in a row demonstrates the
strength of our 'through clients’ eyes' approach to service. Our
ongoing investments in financial wellness, personalized 401(k)
advice resources and the overall user experience are hitting the
mark for participants and resonating with plan sponsors as well,”
said Steve Anderson, president, Schwab Retirement Plan Services.
“The study affirms our focus on these key areas that we believe can
truly make a difference in helping to drive improved retirement
outcomes.”
About Charles Schwab
At Charles Schwab, we believe in the power of investing to help
individuals create a better tomorrow. We have a history of
challenging the status quo in our industry, innovating in ways that
benefit investors and the advisors and employers who serve them,
and championing our clients’ goals with passion and integrity.
More information is available at www.aboutschwab.com. Follow us
on Twitter, Facebook, YouTube, and LinkedIn.
Disclosures
Charles Schwab received the highest numerical score in the Large
Plan segment in the J.D. Power 2018-2019 US Retirement Plan
Participant Studies of plan holders’ satisfaction with their group
retirement firm. The study was based on 8,332 responses from group
retirement plan participants surveyed in February 2019 and March
2019. Your experiences may vary. Visit jdpower.com/awards.
Retirement plan investment advice is formulated and provided by
an independent third-party advisor, which is not affiliated with or
an agent of Schwab Retirement Plan Services, Inc. (SRPS); or any of
its affiliates. Plan sponsors must elect to make the retirement
plan investment advice service available for their plan. The term
"personalized advice" refers to personal participant data such as
age, salary, and plan account balance, which will form the basis by
which the independent third-party advisor will establish the
participant’s investment strategy.
The Charles Schwab Corporation (Charles Schwab) provides
services to retirement and other benefit plans and participants
through its separate but affiliated companies and subsidiaries:
Charles Schwab Bank; Charles Schwab & Co., Inc.; and Schwab
Retirement Plan Services, Inc. Trust, custody, and deposit products
and services are available through Charles Schwab Bank. Schwab
Retirement Plan Services, Inc. is not a fiduciary to retirement
plans or participants and only provides recordkeeping and related
services.
Through its operating subsidiaries, The Charles Schwab
Corporation (NYSE: SCHW) provides a full range of securities
brokerage, banking, money management and financial advisory
services to individual investors and independent investment
advisors. Its broker-dealer subsidiary, Charles Schwab & Co.,
Inc. (member SIPC, www.sipc.org), and affiliates offer a complete
range of investment services and products including an extensive
selection of mutual funds; financial planning and investment
advice; retirement plan and equity compensation plan services;
compliance and trade monitoring solutions; referrals to independent
fee-based investment advisors; and custodial, operational and
trading support for independent, fee-based investment advisors
through Schwab Advisor Services. Its banking subsidiary, Charles
Schwab Bank (member FDIC and an Equal Housing Lender), provides
banking and lending services and products. More information is
available at www.schwab.com and www.aboutschwab.com.
Brokerage Products: Not FDIC Insured · No Bank
Guarantee · May Lose Value
©2019 Schwab Retirement Plan Services, Inc. All rights
reserved.
(0519-9W7D)
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Mike PetersonCharles
Schwab330-908-4334mike.peterson@schwab.com
Mike GelorminoIntermarket
Communications212-909-4780mgelormino@intermarket.com
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