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Fiserv Credit Processing Services Chooses BMC Software's Solutions to Ensure Processing of Critical Credit Card Transactions MAINVIEW(R) Helps Keep Uptime at Near Perfect 99 Percent HOUSTON, Dec. 17 /PRNewswire-FirstCall/ -- BMC Software, Inc. , a leader in enterprise management, today announced that Fiserv Credit Processing Services has selected BMC Software's MAINVIEW(R) systems management solutions to help ensure response time of its credit card and credit application processing needs. Fiserv Credit Processing Services is a national leader in providing outsourced credit receivables management services and is a unit of Fiserv, Inc. . Fiserv Credit Processing Services provides clients with technology that enhances their ability to manage credit decisions, account acquisition, account processing, fulfillment and risk management. With nine million credit processing accounts and 80 million transactions a month, Fiserv Credit Processing Services believes that setting and exceeding its service level agreements for response time is critical to the success of its business. Fiserv Credit Processing Services' goal of keeping its business-critical transactions available is directly in line with BMC Software's strategic direction focused on Business Service Management (BSM). The objective of BMC Software's BSM strategy is to enable companies to move beyond traditional IT management and manage their business-critical services from both an IT and business perspective. BSM solutions provide a "whole view" of business and IT operations, tightly linking IT resources to business objectives and managing these resources based on business priorities. "In today's challenging economic climate, tightly linking IT infrastructure with key services and business goals is increasingly more critical," said Victor Toro, systems programming manager, Fiserv Credit Processing Services. "Processing credit card transactions and credit applications is a critical business service for us. In a business where seconds count, we can't afford slow responses. Our response times on our credit card transactions are half a second, while our credit card application response times are less than 10 seconds. For many people, this is a blink of the eye and we can't afford to make it any longer than that. MAINVIEW allows us to set our service levels, thresholds and response times so that we can be notified of problems and fix them before they impact our customer relationships. "MAINVIEW has helped us exceed our SLAs and achieve an uptime of 99.92 percent," added Toro. "A large part of return on investment for us has to do with keeping our customers satisfied. The automation within MAINVIEW has increased our uptime, thereby improving customer satisfaction." MAINVIEW has allowed Fiserv Credit Processing Services to be more proactive in solving its customer problems and allowed the organization to enhance its services. Fiserv is able to ensure the health of local as well as remote transaction servers by having MAINVIEW monitor and notify personnel in the command center of fluctuations in processing rates that fall outside the normal parameters. Fiserv values several key capabilities of MAINVIEW, including its customization, ease of navigation and integration capabilities. Being able to customize and integrate MAINVIEW with the existing operating environment has allowed Fiserv to develop automated problem recognition and problem resolution procedures, which have resulted in higher availability of all mission-critical applications. "BMC is empowering IT to deliver strategic business value," said Mary Smars, vice president and general manager, Enterprise Systems Management, BMC Software. "Fiserv's use of our MAINVIEW solutions to keep its credit card processing system online at all times and operating at a near perfect record is just one of the many examples of how our products are managing critical business services. Our solutions allow companies to take the right action at the right time to maximize the value of IT to the business." About Fiserv Fiserv, Inc. provides industry leading information management systems and services to the financial industry, including transaction processing, outsourcing, business process outsourcing and software and systems solutions. The company serves more than 14,000 clients worldwide, including banks, broker-dealers, credit unions, financial planners/investment advisers, insurance companies and agents, self-insured employers, lenders and savings institutions. Headquartered in Brookfield, Wisconsin, Fiserv reported $2.3 billion in processing and services revenues for 2002. Fiserv can be found on the Internet at http://www.fiserv.com/ . About Business Service Management Business Service Management (BSM) is BMC Software's approach for enabling companies to manage IT and services from a business perspective. BSM enables companies to understand and predict the impact of technology changes on the business, and conversely, how changes in the business impact IT, resulting in improved customer service and business performance. For additional information on BSM, visit http://www.bmc.com/bsm . About BMC Software BMC Software, Inc. is a leading provider of enterprise management solutions that empower companies to manage IT from a business perspective. Delivering Business Service Management, BMC Software solutions span enterprise systems, applications, databases and service management. Founded in 1980, BMC Software has offices worldwide and fiscal 2003 revenues of more than $1.3 billion. For more information about BMC Software, visit http://www.bmc.com/ . BMC Software, the BMC Software logos and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other trademarks or registered trademarks belong to their respective companies. http://www.newscom.com/cgi-bin/prnh/20011003/BMCLOGO http://photoarchive.ap.org/ DATASOURCE: BMC Software, Inc. CONTACT: Linda McDowell of BMC Software, Inc., +1-713-918-3518, or ; or Julie Redard of Porter Novelli Public Relations, +1-617-897-8200, ext. 234, or , for BMC Software, Inc. Web site: http://www.bmc.com/ http://www.fiserv.com/ http://www.bmc.com/bsm

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