EDS Asia Pacific Standardises on BMC Software Atrium CMDB to Improve Service Delivery
July 15 2008 - 7:00AM
Business Wire
BMC Software and EDS today announced that EDS Asia Pacific has
standardised on the BMC Atrium Configuration Management Database
(CMDB) to improve service management delivery to its clients. EDS
Asia Pacific�s service management clients include many of the
region�s leading financial services, telecommunications, consumer
goods, healthcare and energy companies. A key part of BMC�s
Business Service Management solutions, the BMC Atrium CMDB provides
EDS with a central, integrated repository to monitor and manage the
people, processes, and technologies that make up a client�s IT
infrastructure. By leveraging this �single source of truth,� EDS
can identify incidents before they impact the client. The BMC
Atrium CMDB is a central piece of EDS� IT Infrastructure Library
(ITIL�)-aligned delivery platform, and one of the initiatives EDS
used to reduce IT incidents in their client environments by 72
percent in 2007. A further 50 percent reduction in incidents
expected in 2008. EDS� first client implementation of the BMC
Atrium CMDB was for one of Australia�s largest commercial
institutions. In less than twelve months, EDS fed more than 225,000
configuration items (CIs) from the organisation�s IT infrastructure
into the BMC Atrium CMDB. That process produced an accurate central
view of the organisation�s IT environment, enabling EDS to meet and
exceed the terms of the service level agreements with its client.
Dr. Tony Parsons, executive director of EDS Asia Pacific�s service
management capability program, said: �Our clients expect EDS to
know service management and deliver consistent, high quality
solutions and services. A standard approach to service management
is critical to continually improving service levels and exceeding
our customers� growing expectations. To achieve these goals, we
have made the BMC Atrium CMDB the cornerstone of our service
management delivery. As a result, we can detect problems faster,
understand the cause and effect, validate the impact and then fix
and restore service with minimal impact to the business.� The
standardisation is a key part of EDS� push to improve its global
delivery capability by centralising functions across six Centres of
Excellence worldwide. Leveraging EDS� standardised approach to
service management delivery across the globe, the EDS Centre of
Excellence for Asia Pacific -- located in Burwood, Australia � has
fully adopted and implemented the BMC Atrium CMDB for client
implementations. EDS Asia Pacific plans to roll out the BMC Atrium
CMDB across its client portfolio. �BMC and EDS enjoy a very strong
partnership in Asia Pacific and our mutual customers are no longer
looking for organisations to manage a patchwork IT infrastructure.
They need a central view of the overall IT environment that maps
directly to the business services they support. Without a CMDB,
this isn�t possible,� said Mike Davies, BMC�s managing director for
Australia and New Zealand. �BMC and EDS are leading the way in
delivering the technology and services for this crucial alignment
enabling the management of client infrastructures faster,
proactively, and more effectively.� About BMC Software BMC Software
(NYSE:BMC) is a leading global provider of enterprise management
solutions that empower companies to automate their IT and prove its
business value. Delivering Business Service Management and Service
Automation, BMC solutions span enterprise systems, applications,
databases and service management. For the four fiscal quarters
ended March 31, 2008, BMC revenue was approximately $1.73 billion.
To learn more, visit www.bmc.com. About EDS EDS is a leading global
technology services company delivering business solutions to its
clients. EDS founded the information technology outsourcing
industry 46 years ago. Today, EDS delivers a broad portfolio of
information technology and business process outsourcing services to
clients in the manufacturing, financial services, healthcare,
communications, energy, transportation, and consumer and retail
industries and to governments around the world. Learn more at
eds.com.
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