NEW YORK, Nov. 30, 2022 /PRNewswire/ -- Atento S.A. (NYSE:
ATTO, "Atento" or the "Company"), one of the five largest providers
worldwide and a leading company in customer relationship services
and business process outsourcing (CRM / BPO), announces today that
its Board of Directors has appointed Dimitrius Oliveira as Chief Executive Officer
(CEO) and Anil Bhalla as Executive Chairman. Mr. Oliveira has also
been appointed as a member of the Board of Directors of the
Company.
Dimitrius previously was Atento's South America Regional
Director. In that role, he has been leading its largest and most
important region for the last 4 years, making Atento the top player
in Brazil and working with some of
the largest companies in the country. His sales and operational
capabilities, unique network and direct Company experience will be
invaluable for this next phase of growth. Dimitrius succeeds Carlos
López-Abadía who will continue working with Atento as an
advisor.
"Based on Dimitrius´s inspiring achievements in Brazil and the South region, the Board has
full confidence in his ability to lead Atento as we prepare for a
successful 2023", said Robert W.
Payne, Chairman of the Board. "We are grateful for all the
contributions Carlos López-Abadía has made to the Company through
many challenges, and we are confident that Dimitrius is the best
positioned to assume this role given his significant experience at
Atento and his strong business vision and operational insights"
highlighted Payne.
"It is a tremendous honor to be appointed CEO and I am very
excited for the opportunities that lie ahead for
Atento," said Dimitrius
Oliveira. "I believe we are uniquely positioned to grow
in the near shore and LatAm markets and we will remain focused on
driving shareholder value with improved operations. Our mission is
to create one strong organization focused on delivering exceptional
customer service based on advanced technologies and innovation
combined with the human touch."
Dimitrius has more than 20 years' experience in the technology
and business services sectors where he has led sales, after-sales
and operations functions for multinational companies such as Avaya,
Ericsson, Nokia, Siemens, Genesys Prime and Contax. Most recently
he served as Vice President of Operations for Mutant, formerly
Genesys Prime, a leading provider of digital customer experience
solutions in Brazil. Prior to
joining Mutant, Dimitrius served as Atento Global Commercial
Director and Brazil Multisector Director from 2015 to 2017.
Dimitrius has a degree in electrical engineering from Universidade
de Mogi das Cruzes in Brazil. He
also has a specialization in building and leading customer-centric
organizations from Harvard Business
School, as well as an MBA in Marketing from ESPM School of
Advertising and Marketing, with a specialization in Leadership from
the São Paulo Business School.
In order to ensure a smooth leadership transition, the Company
has appointed Anil Bhalla as Executive Chairman to lead key
strategic transformational initiatives and specific growth
objectives. Robert W. Payne will
step down as Chairman of the Board of Directors and continue to
provide his support and guidance as Non-Executive Director.
"It is my great privilege to have the confidence of our Board
and its current Chairman Robert W.
Payne and to succeed Mr. Payne as Chairman. I look forward
to supporting Dimitrius in his new role as we work to solidify
Atento's financial position while transforming and elevating
Atento's next generation customer experience and unmatched near
shore and LatAm capabilities," said Anil Bhalla.
Before his Director role at Atento, Anil held the position of
CEO at the Minacs Group, a company that was later acquired by
Concentrix, the US customer experience company, where he held the
position of Senior Vice President Emerging Business. Previously, he
held the position of COO in companies such as RSM McGladrey FPO and
iCall India. In recent years, Mr.
Bhalla has invested in and serves as board director at Support
Ninja. He is also an investor at Voicegain, a speech analytics
company, and VentureX, a co-working Franchise.
The Company thanks Carlos
Lopez-Abadia for his numerous contributions to strengthen
Atento's business and leadership position.
About Atento
Atento is the largest provider of
customer relationship management and business process outsourcing
("CRM BPO") services in Latin
America, and among the top providers globally. Atento is
also a leading provider of nearshoring CRM BPO services to
companies that carry out their activities in the United States. Since 1999, the company has
developed its business model in 14 countries where it employs
approximately 150,000 people. Atento has over 400 clients to whom
it offers a wide range of CRM BPO services through multiple
channels. Atento's clients are mostly leading multinational
corporations in industries such as telecommunications, banking and
financial services, health, retail and public administrations,
among others. Atento's shares trade under the symbol ATTO on the
New York Stock Exchange (NYSE). In 2019, Atento was named one of
the World's 25 Best Multinational Workplaces and one of the Best
Multinationals to Work for in Latin
America by Great Place to Work®. Also, in 2021 Everest named
Atento as a "star performer". Gartner named the company as a leader
for two years in a row, since 2021 in the Gartner Magic Quadrant.
For more information visit www.atento.com
Media Relations
press@atento.com //
pablo.sanchez@atento.com
Forward-Looking Statements
This press release contains
forward-looking statements. Forward-looking statements can be
identified by the use of words such as "may," "should," "expects,"
"plans," "anticipates," "believes," "estimates," "predicts,"
"intends," "continue" or similar terminology. In particular, these
forward-looking statements include those about the effects on
Atento and its growth of changes to it´s executive officers and
Board of Directors. These statements reflect only Atento's current
expectations and are not guarantees of future performance or
results. These statements are subject to risks and uncertainties
that could cause actual results to differ materially from those
contained in the forward-looking statements. Risks and
uncertainties include, but are not limited to, competition in
Atento's highly competitive industries; increases in the cost of
voice and data services or significant interruptions in these
services; Atento's ability to keep pace with its clients' needs for
rapid technological change and systems availability; the continued
deployment and adoption of emerging technologies; the loss,
financial difficulties or bankruptcy of any key clients; the
effects of global economic trends on the businesses of Atento's
clients; the non-exclusive nature of Atento's client contracts and
the absence of revenue commitments; security and privacy breaches
of the systems Atento uses to protect personal data; the cost of
pending and future litigation; the cost of defending Atento against
intellectual property infringement claims; extensive regulation
affecting many of Atento's businesses; Atento's ability to protect
its proprietary information or technology; service interruptions to
Atento's data and operation centers; Atento's ability to retain key
personnel and attract a sufficient number of qualified employees;
increases in labor costs and turnover rates; the political,
economic and other conditions in the countries where Atento
operates; changes in foreign exchange rates; Atento's ability to
complete future acquisitions and integrate or achieve the
objectives of its recent and future acquisitions; future
impairments of our substantial goodwill, intangible assets, or
other long-lived assets; and Atento's ability to recover consumer
receivables on behalf of its clients. Atento is also subject to
other risk factors described in documents filed by the company with
the United States Securities and Exchange Commission. These
forward-looking statements speak only as of the date on which the
statements were made. Atento undertakes no obligation to update or
revise publicly any forward-looking statements, whether as a result
of new information, future events or otherwise.
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SOURCE Atento S.A.