Comverse Expands Support for Foxtel's Next Gen Digital Portfolio Strategy
March 02 2015 - 12:00AM
Comverse Kenan Monetization Realization Platform
expanded to include Data Mediation, Policy Management and Kenan
Customer Care Web Portal to Empower Foxtel's Growing Broadband and
Media Services
Key Takeaways:
- Comverse Kenan is a robust billing and revenue management
system that enables service providers to offer any combination of
communications, video, media, content and digital services
- Foxtel integrated Comverse Data Mediation, Policy Management
(PCRF) and the Kenan Customer Care Web Portal with its existing
Comverse Kenan solution to meet expanded customer usage
requirements while helping to lower costs and maximize
efficiencies
- Foxtel is already enjoying significant benefits: the Kenan
Customer Care Web Portal alone has resulted in huge reductions in
system training time, decreased average handling time, and saved
the organization significant costs
Comverse (Nasdaq:CNSI), a global leader in cloud-based and
in-network services enablement and monetization management software
solutions for communication service providers (CSPs) and growing
enterprises, today announced that Foxtel, one of Australia's most
progressive media companies delivering subscription television
service to both regional and metropolitan areas, is leveraging
Comverse technology to accelerate development of its expansion in
broadband Internet, phone and TV service. Comverse has integrated
its Data Mediation, Policy Management and Kenan Customer Care Web
Portal capabilities with Foxtel's existing Comverse Kenan platform,
resulting in a robust, streamlined and cost efficient system to
support its growing media and digital services.
As Foxtel expands its services, the company required additional
advanced policy management capabilities to monetize new broadband
offering and ensure quality of service, a robust mediation platform
to support the anticipated usage, and a customer care portal to
streamline the sales process.
- Comverse Policy Manager: Dynamically manages quota and quality
of service of Foxtel's broadband service, supporting an excellent
customer experience with real time alerts & an accurate view of
broadband usage
- Comverse Data Mediation Platform: Transforms usage data into
revenue and provides valuable marketing intelligence to fine-tune
future service plans
- Comverse Kenan Customer Care Web Portal: Acts as the web
front-end and integrates with Kenan to streamline the CSR sales
process and increase efficiency
"As Foxtel continues to innovate and grow, Comverse has been an
outstanding partner and essential to our ability to quickly and
cost-effectively deliver the newest products and services our
subscribers want," said David Marks, Director of Information
Services, Foxtel. "These new Comverse solutions complement our core
Comverse Kenan solution and are delivering outstanding benefits and
performance. Already the Comverse Kenan Customer Care Web
Portal alone has significantly reduced our system training time,
decreased the average handling time, and saved our organization
significant costs."
Foxtel's existing Comverse Kenan solution remains the backbone
of the company's multi-play success, providing single-source
convenience for customer care and technical support. The new
Comverse solutions are all tightly integrated with Kenan, resulting
in maximized efficiencies, increased performance and a superior
customer experience.
"The Comverse Kenan Monetization Realization Platform helps
service providers and enterprises gain a competitive edge in
today's connected world by enabling them to offer any combination
of communications and digital services, media content and new lines
of business with customer care, order fulfillment and billing,"
said Raman Abrol, SVP and Managing Director of Enterprise &
Cloud Billing at Comverse. "Foxtel is a perfect example of a
service provider that is optimizing our value as they integrate
additional BSS functionality into their Kenan billing platform to
not only improve the customer experience but gain key business
benefits."
Learn more about Comverse Kenan at:
http://www.comversekenan.com
About Comverse
Comverse provides true carrier-grade cloud-based and in-network
monetization and revenue management software solutions that help
global carriers and growing enterprises profitably enable the way
people obtain and share digital experiences, today and
tomorrow. We support digital lifestyles through a suite of
proven and flexible solutions that includes managed BSS and Policy
(PCRF), Enterprise and Cloud Billing, and Digital Services, all
guided by an experienced Managed Services offering, that ensure our
customers gain competitive advantage. Comverse's customer base
spans more than 125 countries with solutions successfully delivered
to over 450 communication service providers and enterprises serving
more than two billion subscribers. For more information, visit
www.comverse.com.
Statements included or incorporated by reference in this press
release may contain "forward-looking statements." There can be no
assurance that any forward-looking statements will be achieved, and
actual results could differ materially from forecasts and
estimates. Important factors that could affect the company include
the risks described in the section entitled "Forward-Looking
Statements" Item 1A, "Risk Factors" and elsewhere in the company's
Annual Report on Form 10-K filed with the SEC on April 16, 2014 or
in subsequently filed periodic, current or other reports. The
company undertakes no commitment to update or revise
forward-looking statements except as required by law.
CONTACT: Michael Grossi
Comverse, Inc.
michael.grossi@comverse.com
+1-781-224-8030
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