Verint Data Insights Bot Empowers Business Users Across Major Brands
July 31 2024 - 5:39PM
Business Wire
Verint® (NASDAQ: VRNT), The CX Automation Company™, today
announced that the AI-powered Verint Data Insights Bot is
delivering quick, groundbreaking contact center insights to
business users across several major brands.
A major pharmaceutical brand deployed the Verint Data Insights
Bot last month and quickly benefited from AI business outcomes.
Within days of the initial deployment of the bot, they were able to
completely automate the creation of an analytic dashboard, cutting
the effort required from three days per week of manual process into
a few seconds. The Data Insights Bot also delivers consistent
responses to the brand’s natural language queries.
A major global financial services firm transitioned from an
elaborate, multi-step and multi-system reporting environment to the
Data Insights Bot for touch of the button access to critical
insights.
Another major brand, a global home and office services company,
needed three-to-four days per week to generate agent availability
reports and now has instant access to those reports.
“With the Verint Data Insights Bot, business users can converse
with contact center data and benefit from immediate AI business
outcomes,” says Verint’s David Singer, global vice president,
Go-to-Market. “The Verint Data Insights Bot automates access to
vital insights to increase agent capacity and elevate customer
experience.”
Visit Verint Data Insights Bot to learn more.
About Verint
Verint® (NASDAQ: VRNT) is a leader in customer experience (CX)
automation. The world’s most iconic brands - including more than 80
of the Fortune 100 companies - use the Verint Open Platform and our
team of AI-powered bots to deliver tangible AI business outcomes
across the enterprise.
Verint, The CX Automation Company™, is proud to be Certified™ by
Great Place To Work®. Learn more at Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs and statements of similar
effect relating to Verint Systems Inc. These forward-looking
statements are not guarantees of future performance and they are
based on management's expectations that involve a number of risks,
uncertainties and assumptions, any of which could cause actual
results to differ materially from those expressed in or implied by
the forward-looking statements. For a detailed discussion of these
risk factors, see our Annual Report on Form 10-K for the fiscal
year ended January 31, 2024, and other filings we make with the
SEC. The forward-looking statements contained in this press release
are made as of the date of this press release and, except as
required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION
COMPANY, THE CUSTOMER ENGAGEMENT COMPANY AND THE ENGAGEMENT
CAPACITY GAP are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20240731738293/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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