Verint Expands Partnership with Google Cloud
March 29 2023 - 12:00PM
Business Wire
Partnership Leverages Platform-to-Platform Approach to Boost
the Power of Customer Experience Automation
Verint® (NASDAQ: VRNT), The Customer Engagement Company®, today
announced an expanded partnership with Google Cloud to help
organizations improve contact center performance through the
integration of Google Cloud's Contact Center AI and Verint Customer
Engagement Platform.
The Verint Platform’s unique open architecture makes it seamless
to combine its customer experience (CX) automation solutions with
Google Cloud's Contact Center AI (CCAI) platform. Through this
collaboration, organizations can now use Verint’s solutions to
close what we call the Engagement Capacity Gap™ with CX automation.
This powerful platform-to-platform approach provides critical
capabilities to organizations seeking best of breed solutions.
According to Amit Kumar, product manager, CCAI Platform, Google
Cloud, “We are thrilled to work with Verint as a Workforce
Engagement partner. These new integrations are built on a CCaaS 3.0
architecture which provides flexibility to meet each customer’s
exact needs. It is a comprehensive multi experience CCaaS solution
that creates quality modern experiences, such as mobile-first, for
the consumer as well as for the agent."
Through this collaboration, Verint delivers a unified, open
platform with out-of-the-box integrations driven by AI. These
capabilities help ensure quality and compliance, as well as better
routing, orchestration, and scheduling of the best agents to handle
customer interactions to deliver the highest CSAT.
“The Verint Platform is open and offers customers a broad range
of best-of-breed applications in the cloud. We are pleased to work
with Google Cloud to bring innovative CX automation solutions to
the market,” says Verint’s John Bourne, senior vice president,
global channels and strategic alliances.
In addition to expanding the number of pre-built integrations
across other Verint customer engagement solutions, the company is
bringing Verint Workforce Engagement and CX solutions to Google
Cloud Marketplace, enabling seamless procurement and consolidated
billing through a single channel.
Visit Verint at Enterprise Connect, through March 30 in Orlando,
Fla., Booth #1406. For more information, visit Verint Customer
Engagement Platform.
About Verint
Verint® (NASDAQ: VRNT) helps the world’s most iconic brands
build enduring customer relationships by connecting work, data, and
experiences across the enterprise. More than 10,000 organizations
in 180 countries – including over 85 of the Fortune 100 companies –
are using the Verint Customer Engagement Platform to draw on the
latest advancements in AI, analytics, and an open cloud
architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, and THE ENGAGEMENT CAPACITY GAP are
trademarks of Verint Systems Inc. or its subsidiaries. Verint and
other parties may also have trademark rights in other terms used
herein.
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Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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