Verint Interaction Recording Enables Compliant Communication for Microsoft Teams
November 15 2022 - 8:30AM
Business Wire
Verint Customer Engagement Platform Powers Interaction
Recording Capabilities to Centrally Capture, Store, Retrieve and
Analyze a Unique Range of Teams Communication Modes to Achieve
Compliance and Total Quality
Verint® (NASDAQ: VRNT), the Customer Engagement Company®, today
announced the availability of the latest version of its compliance
recording integration with Microsoft Teams. Verint Interaction
Recording™ helps heavily regulated businesses such as financial and
healthcare institutions and government agencies manage the
complexities of regulatory compliance across all the communication
modes used in Microsoft Teams calls and meetings. The solution was
Certified for Microsoft Teams in October.
A secure compliance recording solution, Verint Interaction
Recording centrally captures, stores, retrieves, and analyzes Teams
voice calling, chat, screen sharing, video conferencing, and other
modes of collaboration across front, middle, and back-office
environments.
Part of the Verint Customer Engagement Platform, Verint
Interaction Recording enables captured Teams interactions to be
managed in a single application – together with data from other
sources – by Verint Engagement Data Management™ (EDM) and stored in
the Verint Engagement Data Hub™. Verint EDM consolidates and
harmonizes customer interactions from a wide variety of Verint and
third-party sources, as well as historical archives. The EDM
solution brings together the management of disparate interaction
data into one application and breaks down the data silos that
complicate data management, governance, and compliance. This helps
data analysis reveal new insights from the comprehensive, cohesive,
and holistic view of customer engagement that is held in the
Engagement Data Hub.
“The combination of hybrid work, complex compliance regulations
and increased adoption of collaboration platforms like Teams
creates the perfect storm for organizations to have to manage and
make sense of the multitude of interactions and communications
streams being used in highly regulated industries,” says Verint’s
David Singer, vice president, go-to-market strategy. “Verint
Interaction Recording helps organizations leverage the latest
digital collaboration channels while enabling them to take a total
quality approach and ensure compliance with industry regulations
and international banking standards.”
“For customers in heavily regulated industries, the ability to
implement automatic, policy-based recording and storage of
Microsoft Teams calls and meetings is crucial. The Verint
Interaction Recording integration with Teams helps ensure an
organization’s data is secured, protected, and compliant,” said
Pete Daderko, director of product marketing, Microsoft Teams.
The Verint Interaction Recording solution is available in the
Microsoft Azure Marketplace. Visit Verint Interaction Recording to
learn more.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company®. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE
SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems
Inc. or its subsidiaries. Verint and other parties may also have
trademark rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20221115005207/en/
Media Relations Sue Huss sue.huss@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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