Instacart, Patterson Companies, Premier Bankcard, Priceline,
UnitedHealth Group, and Volaris Recognized for Achieving
Outstanding Results in Customer Engagement
Engage 2022 — Verint® (Nasdaq: VRNT), The Customer
Engagement Company™, today announced the winners of its Global
Customer Awards at Engage 2022, the industry’s premier customer
engagement event in Orlando, Fla.
Verint’s Engage Global Customer Awards recognize individuals and
their respective organizations that are using Verint solutions to
help close The Engagement Capacity Gap™, and, in turn, build
enduring relationships with customers. Customers were recognized
for their ability to connect work, data, and experiences across the
enterprise, and they were awarded in the following categories:
Excellence in Workforce Engagement; Innovating with AI and
Analytics; Driving Digital-First Engagement; Elevating Experience
Management; and Customer Engagement Champion.
This year, Verint invited industry analysts Sheila McGee-Smith,
founder and principal analyst of McGee-Smith Analytics, and Dan
Miller, lead analyst and founder of Opus Research, to evaluate the
finalists and determine the winner of each category.
According to Sheila McGee-Smith, “The finalists in all of the
award categories have shown great commitment to customer
experience. Their use of Verint solutions is very sophisticated,
demonstrating that each company will do whatever it takes to meet
customer needs and provide high quality customer experiences.”
Dan Miller also commented on the level of customer commitment.
“Many of the finalists are using multiple Verint solutions, similar
to a Swiss Army knife, while dealing with extreme circumstances
brought on by the pandemic. Their in-depth knowledge of the
technology and ability to successfully put it to use during these
challenging times is impressive and reflects their ongoing
commitment to serving their customers,” he said.
Following are the winners of the Verint Engage Global Customer
Awards in their respective categories.
Excellence in Workforce
Engagement
Winner ‒ Instacart Kelly
Robinson, manager of workforce systems and process
Highly Commendable: Stanley Black
& Decker – Outdoor Samantha Thompson, quality and workforce
management supervisor
Innovating with AI and
Analytics
Winner ‒ PREMIER Bankcard
Nicole Garber, director, customer experience and process
innovation
Highly Commendable, Work
Entropy Andrew Kennedy, founder and head of culture
Driving Digital-First
Engagement
Winner ‒ UnitedHealth Group
Jeremy Dekam, director of business analysis, omnichannel, and
Angela Sanders, director of knowledge management and learning
solutions
Highly Commendable, Lenovo
Global Community Team, WW eCommerce – Jessica Mara, Benjamin Green,
Bethany Knittel, Daniel Cox, Diana Lochli, Mari Babikova, Sylvia
Tran
Elevating Experience
Management
Winner ‒ Patterson Companies
Kevin Stundon, workforce manager
Customer Engagement
Champion
Winner ‒ Priceline Jeremy
Ellis, vice president, customer care
Customer Engagement Champion - Central
and Latin America
Winner ‒ Volaris Daniel
Gelemovich Torenberg, director of marketing and digital, and Iker
Urionaguena, senior director customer care
“It’s inspiring to see how these customer engagement heroes have
positively impacted their organizations,” says Verint’s Celia
Fleischaker, chief marketing officer. “By leveraging automation, AI
and analytics, they have improved productivity and efficiency,
improved retention rates for their customer engagement teams and
ultimately created a better experience for their customers.
Congratulations to our winners for successfully navigating another
challenging year.”
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2022, and other filings
we make with the SEC. The forward looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY,
BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE
SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems
Inc. or its subsidiaries. Verint and other parties may also have
trademark rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20220610005447/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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