Digital Transformation Drives Expansion of Verint Customer Engagement Cloud Platform in India
December 02 2021 - 8:30AM
Business Wire
Verint® (NASDAQ: VRNT) today announced availability of its
best-in-class Customer Engagement Cloud Platform in India,
supporting its customers throughout the country as they progress
their digital transformation migrations.
“We look at digital transformation as a journey, and Verint is
committed to helping organizations transition their operations to
cloud-based platforms that deliver cost efficiencies and
differentiated experiences to customers and employees,” says
Verint’s Ady Meretz, president, Asia Pacific. “That same commitment
applies across the region, and we're delighted to lead the way in
India, where Verint has had a strong presence for two decades. It’s
a country that is digitally focused with an ever-increasing
international BPO presence combined with a thriving domestic
market.”
While the pandemic has accelerated digital transformation in
India, the country is also amongst the most favored for business
process outsourcing (BPO) services, and its outsourcing industry is
flourishing. India’s talent pool is made up of highly skilled and
largely English-speaking professionals. This, combined with
cost-effective labor and 24/7 services, makes India’s BPO
capabilities attractive as more and more businesses look towards a
globalized workforce to fulfill their operational needs.
“With the increasing remote workforce and pandemic-related push
to digital-first engagement, organizations are making their
applications readily available in the cloud to support these new
future-of-work initiatives,” said Krishna Baidya, head – customer
contact research, Frost & Sullivan. “These growing trends and
the company’s leading market share of 43.6% in India creates
significant opportunity for Verint customers to efficiently
transition to the cloud.”*
Verint Customer Engagement Cloud Platform supports multi-cloud
environments with an open, reliable, and secure native cloud
architecture. Verint supports a start-anywhere strategy – meaning
that applications within the platform can be deployed independently
or together. Verint’s Cloud platform is uniquely designed to scale
from small to large enterprises across many industries and use
cases. It draws on the latest advancements in artificial
intelligence (AI) to connect work, data and experiences so brands
can meet increasing and shifting demands and build lasting customer
relationships.
Visit Verint Customer Engagement Cloud Platform for more
information.
About Verint Verint® (Nasdaq: VRNT) helps the world’s
most iconic brands – including over 85 of the Fortune 100 companies
– build enduring customer relationships by connecting work, data
and experiences across the enterprise. The Verint Customer
Engagement portfolio draws on the latest advancements in AI and
analytics, an open cloud architecture, and The Science of Customer
Engagement™ to help customers close The Engagement Capacity
Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
*Source: Frost & Sullivan, Digitization and Cloud Migration
Transforming Asia-Pacific Contact Center Applications Market,
Forecast to 2026, published November 2020. The figure quoted is
Verint’s market share of the combined Workforce Management, Quality
Monitoring and Analytics sectors.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20211202005154/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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