Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection
April 29 2019 - 8:30AM
Business Wire
New Machine Learning Capabilities Identify Customer Pain
Points and Outliers in CX Data
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced the addition of Anomaly Detection as a
powerful new capability to its expanding Voice of Customer (VoC)
solutions. Anomaly Detection is part of Verint’s analytics-rich
solution that helps companies automate insights and prioritize
improvements to customer experience (CX) that will drive the
greatest business impact.
According to an August 2018 report* from Forrester Research, AI
technologies have the potential to make customer experience (CX)
measurement programs more effective and efficient. Powered by AI
and machine learning algorithms, Verint’s new Anomaly Detection
capability helps teams understand, in near real time, more about
the key factors and causes contributing to a change in customer
satisfaction, NPS®, or other drivers.
Anomaly Detection acts as a ‘virtual CX analyst,’ enabling
faster, smarter issue resolution and less risk of bias. Machine
learning algorithms run in the background, and surface significant,
sudden changes in CX scores and top possible causes by analyzing
thousands of data combinations that would be impossible to do
manually.
Key features include:
- Constant monitoring of
significant changes to NPS, CSAT or driver scores based on past and
predicted performance
- Rapid investigation of most
likely causes behind sudden changes in CX
- Real-time alerts via SMS or
email to speed time to action and resolution
“Millions of customer interactions happen every day, creating
more feedback and new ways to gain insights,” said Jaime Meritt,
CTO and chief architect, Verint. “Our advancements in automation
and machine learning help companies run enterprise-strength VoC
programs that capture and analyze feedback, monitor dips and surges
to CX metrics in real time and connect that data to CX drivers and
outcomes. Verint VoC gives companies what they need to automate and
operationalize CX.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
*Source: Forrester Research, The AI Revolution in CX
Measurement, By Maxie Schmidt-Subramanian, August 1, 2018.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE,
SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA
are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of
their respective owners.
Net Promoter, Net Promoter Score, and NPS are trademarks of Bain
& Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20190429005069/en/
Media RelationsAmy CurryVerint Systems
Inc.amy.curry@verint.comInvestor RelationsAlan RodenVerint
Systems Inc.alan.roden@verint.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jun 2024 to Jul 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Jul 2023 to Jul 2024