Stockport Metropolitan Borough Council Advances Digital-First Approach With Verint
April 30 2018 - 7:00AM
Business Wire
Simplifies Information Access, Consolidates Systems and
Advances Digital Citizen Service
Verint® Systems Inc. (Nasdaq:VRNT), The Customer Engagement
Company™, announced today that the UK’s Stockport Metropolitan
Borough Council has implemented its latest Engagement Management
Professional solution to support council employees in the delivery
of effective, consistent, quality service to its nearly 300,000
citizens.
The Verint solutions support Stockport Metropolitan Borough
Council’s “Digital by Design” initiative which aims to improve the
customer experience offered to residents and service-users by
embracing all of the advantages digital solutions bring. The
easy-to-use desktop dashboard gives staff access to multiple
business applications, tools and information in one place, reducing
time-consuming application switching. The dynamic scripting feature
guides them through process steps and ensures they give the same
advice to customers as is available online.
Deployed across 160 front-office and back-office employees, the
Verint solutions serve as the foundation for consolidating the
council’s contact centre services and reducing dependence on
outside partners, while providing the ability to push integrated
applications to business process outsourcers (BPOs) when
needed.
With positive results from its previous implementation of the
Verint digital-first engagement management offering, the Council
furthered its investment in the first half of 2017, selecting
Verint again after seeing how it could help consolidate more than
40 business process outsourcers (BPOs) and bring more contact
centre operations in-house.
Verint’s modern user interface makes the solutions easier to
access across the enterprise on a variety of device types,
including tablets and smartphones. It also supports the council’s
goal of agile working, prototyping new services directly within the
solutions and avoiding lengthy traditional design processes. Since
implementation, Stockport has created new service areas for Bridges
& Structures and Community Investment—along with its other
services areas that include school admissions, traffic service,
elections and public health.
To learn more about the benefits of Verint Engagement Management
Professional portfolio, click here.
About Verint Systems Inc.
Verint® (Nasdaq:VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimisation, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organisations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018 and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
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version on businesswire.com: https://www.businesswire.com/news/home/20180430005313/en/
Verint Systems Inc.Media and Analyst RelationsAnne
Pattonanne.patton@verint.comorInvestor RelationsAlan
Rodenalan.roden@verint.com
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