Verint Customer Satisfaction Ratings Shine in New Market Research
January 18 2018 - 8:30AM
Business Wire
Receives Most Top Satisfaction Ratings of All Featured
Vendors
Achieves Best Ratings in 20 Product Satisfaction and
Effectiveness Categories
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced that it achieved the highest number of
top satisfaction scores from its customers among all vendors
evaluated in DMG Consulting LLC’s latest research.
Leading organizations across industries and around the world
choose Verint to help them elevate customer engagement to a
competitive differentiator for their entire company, and trust
Verint to power their evolution toward modern customer
engagement.
In DMG’s new 2017 – 2018 Workforce Optimization (WFO) Product
and Market Report, the company earned the highest scores in six
customer satisfaction categories—including overall vendor
satisfaction—12 product satisfaction categories and eight product
effectiveness categories. DMG’s report specifically cites Verint
for:
- Highest customer satisfaction score
among all vendors evaluated for current product.
- Top scores for training, professional
services, ongoing service and support, planned product innovations
and overall vendor satisfaction.
- Highest product satisfaction scores
among all vendors evaluated for supervisor interface, agent user
interface, recording, quality assurance/management,
analytics-enabled quality assurance/management, omnichannel
capabilities, historical reporting, real-time reporting,
dashboards, overall breadth of suite, ability to share data between
suite modules, and ease of administration/configuration/use.
- Highest product effectiveness scores
among all vendors evaluated for delivering an outstanding and
personalized customer experience, improving productivity, reducing
the cost of service, reducing customer effort, enhancing
omnichannel support and service, addressing regulatory and
compliance requirements, tracking and improving the cross-channel
customer journey, and engaging and developing agents.
- Highest total voice recording revenue
and market share and quality management/quality assurance
application revenue and market share, year over year, for
first-half 2016 and first-half 2017.
“Workforce optimization needs are changing,” says Donna Fluss,
president, DMG Consulting. “Companies are looking for WFO platforms
that help them engage their customers and employees in an
omnichannel world.”
As The Customer Engagement Company, Verint helps organizations
simplify and modernize the way they engage customers through their
contact center, branch, back-office and marketing departments.
Backed by the latest artificial intelligence and advanced analytics
technologies, its broad portfolio of cloud and hybrid solutions
deliver greater automation and shared intelligence to drive
employee and workforce engagement, customer satisfaction and
loyalty, and real business impact.
Learn more at www.verint.com/engagement.
Source: DMG Consulting, 2017 – 2018 Workforce Optimization
Product and Market Report, December 2017.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2017, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE,
CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360,
WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO,
AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, VERBA, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE
CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE,
ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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Verint Systems Inc.Industry
InformationRyan Zuk,
602-284-3750ryan.zuk@verint.comorInvestor
RelationsAlan Roden,
631-962-9304alan.roden@verint.com
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