Council Engages Verint to Launch Single Digital Portal for
Citizens to Access Council Services Online, While Simplifying
Customer Engagement, Gaining Organisational Efficiencies and
Driving Down Costs
Verint® Systems Inc. (Nasdaq: VRNT), The Customer
Engagement Company™, today announced that it has partnered with
Newcastle City Council to improve automated digital customer
service for its citizens and employees, and achieve back-office
efficiencies, all by using Verint’s digital first engagement
management solution.
With a population of almost 300,000, Newcastle City Council
receives a high volume of inbound enquiries from stakeholders.
Through its digital engagement strategy, the council aims to create
operational efficiencies and cost savings over the next three
years, while maintaining first-class service for its citizens.
The partnership with Verint will allow the city to develop a
new, one-stop portal to improve citizen access to the council’s
services, simplify citizen engagement, and reduce processing times
and administrative duplication. The aim is to minimise the need for
citizens to access council services online through multiple
portals, which creates disjointed customer experiences and drives
citizens to visit separate sites or go through multiple
authentication processes.
The new, modern portal being created with Verint’s digital first
engagement management solution boasts enhanced usability for the
council and a more connected, intuitive and modern user interface
for citizens. It also will allow citizens to access information
easily and securely, while the improved user experience will
facilitate increased demand for digital services.
The portal is currently being rolled out internally for
Newcastle City Council’s 13,000 employees with the goal of
improving efficiency and communication by delivering monthly pay
information, annual salary statements, staff communications, offers
and employee surveys. It then expects to roll out the portal to all
citizens, before further expanding to offer the 17,000 businesses
and 100,000 students in Newcastle upon Tyne access to important
business and student services online.
Councillor Joyce McCarty, Deputy Leader for Newcastle City
Council, says, “We recognise the need for residents to be able to
access their information through an easy-to-use, digital platform.
Our ambition as a local authority is to become digital first and
working with partners, such as Verint, is helping us to achieve
this.”
Adds McCarty, “The city is very well connected. We currently
estimate coverage of 97 percent for our super-fast broadband.
Initially, we will be implementing the new portal internally,
allowing staff to access their pay slips, benefit information and
annual salary statements. Now, it will also allow them to take part
in staff surveys, even when they are out of the main
network—enabling more of our mobile and front-line staff to be
engaged with the council.”
“Newcastle is a forward-thinking council when it comes to
digital engagement, so it has been exciting to work with them to
provide access to public services in more innovative ways,” says
David Moody, vice president and general manager, government and
public sector at Verint. “It’s very satisfying to support its plans
to become one of the leading digital councils in the UK, delivering
better outcomes not only for citizens but also employees, while
improving back-office processes, increasing efficiencies and
reducing costs.”
About Newcastle City CouncilNewcastle upon Tyne, United
Kingdom is a genuinely inspiring place to live, work and do
business. Newcastle City Council is the local government authority
for Newcastle upon Tyne, a city in Tyne and Wear, England. The
council consists of 78 councillors, three for each of the city’s 26
wards. It is currently controlled by Labour and led by Councillor
Nick Forbes. The latest population estimates in 2015 suggest that
there are currently approximately 292,800 people living in
Newcastle. We are passionate about making a difference to our
city.
About Verint Systems Inc.Verint® (Nasdaq: VRNT) is a
global leader in Actionable Intelligence® solutions with a focus on
customer engagement optimisation, security intelligence, and fraud,
risk and compliance. Today, over 10,000 organisations in more than
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
The Verint solution cited in this announcement was purchased by
Newcastle City Council in April 2016 and is in the process of a
multi-phased rollout.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2017, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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respective owners.
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