Verint to Share Best Practices and Trends in Customer Experience at Industry Events This Month
April 03 2017 - 3:08PM
Business Wire
Verint® Systems Inc. (Nasdaq: VRNT) today announced its
participation in various speaking engagements and industry events
taking place this month.
Chief Customer Office MelbourneApril 4-5; Melbourne,
AustraliaMartyn Riddle, APAC marketing director, will present
“The Contact Centre: Your Secret Weapon in Delivering Exemplary
Customer Experiences” at 10:25 am AEDT on April 4. This session
will highlight how equipping your contact center employees with the
right solutions can help them provide the best customer experiences
possible to maintain customer loyalty.
The Revenue Impact of CX: How to Prove the Value of Your
ProgramApril 6; Verint WebinarBrian Koma, VP and CX
practice leader, with Forrester’s Roxana Strohmenger, VP, CX Index,
will co-present a webinar at 2 pm ET April 6 to address “What an
Improvement in a Company’s Customer Experience is Worth in Dollars
and Cents?” During this session, they will speak to the tight
linkage between CX programs and financial metrics, covering:
- How to expand your CX program to
include measures of retention and expansion loyalty that make your
NPS more intelligent and drive deeper engagement with executive
stakeholders
- How to pinpoint the elements of your CX
program that can have the biggest impact on customer loyalty
- How to measure and maximize the 3 CX
“E’s”—effectiveness, ease and emotion—and translate them into
revenue gains
Customer Contact, East: Frost & Sullivan Executive
MindXchangeApril 23-26; Fort Lauderdale, FloridaGreg
Sherry, VP, marketing, alongside the vice president of customer
experience from a Fortune 500 utility company will present
“Leveraging Customer Insight to Drive Customer Experience and NPS”
at 10:20 am ET on April 24. Discussion topics will include how
the utility company drives CX excellence by incorporating
actionable intelligence from its customer experience, engagement
management and workforce optimization initiatives.
About Verint Systems Inc.Verint® (Nasdaq: VRNT) is a
global leader in Actionable Intelligence® solutions with a focus on
customer engagement optimization, security intelligence, and fraud,
risk and compliance. Today, more than 10,000 organizations in
approximately 180 countries—including over 80 percent of the
Fortune 100—count on intelligence from Verint solutions to make
more informed, effective and timely decisions. Learn more about how
we’re creating A Smarter World with Actionable Intelligence® at
www.verint.com.
This press release contains "forward-looking statements,"
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017 and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
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ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Other trademarks mentioned are the property of their
respective owners.
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Verint Systems Inc.Industry
Information:Candace Flynn,
303-254-7152candace.flynn@verint.comorInvestor Relations:Alan Roden,
631-962-9304alan.roden@verint.com
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