Large Municipal Transportation Authority to Implement Voice Self-Service and Speech Recognition Solutions from Verint
March 23 2017 - 8:30AM
Business Wire
Organization to Deploy Solutions in the Cloud to Support
Compliance Requirements and Citizen Programs and Services
Verint® Systems Inc. (Nasdaq: VRNT) today announced that a large
municipal transportation authority in the U.S. will implement the
voice self-service and speech recognition solutions from its
Customer Engagement Optimization™ portfolio.
When this transportation authority sought new solutions to
support its move from an on-premises to cloud environment, as well
as to advance key compliance needs—including functionality to
support the Payment Card Industry Data Security Standard (PCI
DSS)—it turned to Verint.* The authority also wanted to ensure the
technology it selected would enable it to enhance security and
further the success of its prepaid card program that enables
citizens to reload their transit cards through voice
self-service.
When deployed, the software solutions will be integrated with
the authority’s contact center and back-end data systems, and will
help deliver timely, high-quality voice self-service to improve
citizen experiences, achieve higher completion rate goals, and
decrease transfer rates and cost per contact. The authority and
citizens it serves also will benefit from the solutions’
personalization capabilities, which help reduce typical consumer
frustration with voice self-service systems.
“This U.S. transportation authority selected our solutions based
on our cloud environment—which it deemed more secure than its
legacy offering—and our long history and success working with state
government programs,” says Michael Southworth, general manager,
voice self-service and government solutions, Verint. “Today, we
support more than 60 programs in 44 states, reinforcing our
experience and dedication to the market and local government
agencies.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
* The transportation authority purchased the Verint solutions in
November 2016 and plans to roll the technology out in the first
half of this year.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2016, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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respective owners.
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Verint Systems Inc.Industry
Information:Candace Flynn,
303-254-7152candace.flynn@verint.comorInvestor Relations:Alan Roden,
631-962-9304alan.roden@verint.com
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