Council Implementing Verint Digital First Engagement
Management Solution to Enhance Citizen Satisfaction and Drive
Operational Efficiencies
Verint® Systems Inc. (Nasdaq: VRNT) today announced
that Charnwood Borough Council is implementing its digital first
engagement management solution as part of an ongoing digital
citizen service strategy. The software will empower citizens to
access more services online, while also driving enhanced
operational efficiencies.
Based in Loughborough, and located in northern Leicestershire,
Charnwood Borough Council manages an array of public services,
including housing, tax, recycling and waste, for more than 170,000
citizens. Already a user of Verint solutions, the council invested
in the digital first engagement management solutions to further
support its customer service strategy and focus on delivering
consistent, quality experiences that reflect the needs of its
citizens.
Charnwood Borough Council is committed to improving the
availability and performance of its services online, while also
reducing operational costs. The organization is focused on
providing customers with a platform to self-serve at their
convenience through its primary access channels. Upon completing
this latest deployment of Verint software, the Council’s first
initiative is to enhance citizen experiences by adding a “My
Account” portal—a feature embedded within the digital first
engagement management solution—that will enable users to more
easily look for information, submit service requests and/or apply
for new services.
“At Charnwood Borough Council, we’re pleased to be working with
Verint on our digital citizen services strategy,” says Simon
Jackson, director, Charnwood Borough Council. “Our goal is to
deliver an improved look-and-feel and to increase accessibility of
services through citizen self-service channels. Having experienced
successes using Verint solutions before, we consider the company a
valued technology partner and look forward to continuing our work
together to produce the best possible results for our
residents.”
Verint’s David Moody, vice president and global practice leader,
government and public sector, adds, “We’re delighted to support
Charnwood Borough Council on this next phase of its digital
customer citizen services strategy. This program can help deliver a
much-improved online experience for citizens across smartphone,
tablet and desktop devices. It also will expand the range of
services available to both citizens and the contact center agents
that serve them—delivering value to citizens and the council
alike.”
While the first phase of this latest deployment is focused on
improving self-service, Charnwood Borough Council plans to further
optimize its operational systems to help ensure coordinated service
delivery between its front- and back-office operations. For
instance, the online experience will expand across more departments
to speed up the automation of citizen information and the efficient
and secure management of data entry. Additionally, the council will
be able to combine disparate applications into a single screen,
aiding staff in the delivery of personalized, consistent and
contextual service.
Charnwood Borough Council made this latest investment in digital
first engagement management in July 2016. To learn more about this
solution and Verint’s other government and public sector offerings,
click here.
About Charnwood Borough Council
The Borough of Charnwood is located in the heart of the East
Midlands sitting centrally in the triangle formed by Nottingham,
Leicester and Derby. The borough covers an area of 108 square miles
and consists of a mix of urban settlements and rural farmland. Just
over a third of the 170,000 population live in the thriving
university town of Loughborough where Charnwood Borough Council has
its office. The borough has a wide range of commercial and
industrial activities. Loughborough is traditionally associated
with the engineering sector, while the villages along the Soar and
Wreake have long associations with the footwear, hosiery and
knitwear industries. High technology industries are being rapidly
attracted into the Borough, mirroring the national experience of
the contraction of the traditional heavy industries.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, more than 10,000 organizations in approximately
180 countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2016, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2016, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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