TD Banknorth Selects Verint ULTRA Solution
December 04 2006 - 8:30AM
Business Wire
Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic
software-based solutions for security and business intelligence,
today announced that TD Banknorth selected its ULTRA� Analytics
suite to enhance customer service and increase operational
efficiency. ULTRA�s actionable intelligence will enable TD
Banknorth to drive superior performance by understanding the root
cause of customer calls. TD Banknorth Inc. (NYSE: BNK) is a leading
banking and financial services company headquartered in Portland,
Maine with banking divisions in eight Northeastern states. TD
Banknorth has assets of $40 billion and provides financial services
to nearly 1.6 million households in Connecticut, Maine,
Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania
and Vermont. Through its three New England-based contact centers,
TD Banknorth provides accounts inquiries, loans, credit cards and
tax assistance services to its customer base. Verint�s ULTRA
Analytics suite is being deployed in these centers to help TD
Banknorth understand why customers are calling and the actionable
intelligence that it delivers will help them to reduce call handle
time, lower operational costs and enhance the loyalty and
satisfaction of their customers. �As TD Banknorth grows, it is our
mission to continue to deliver the high quality service for which
our brand has come to be known,� said Jon Cogswell, Senior Vice
President of Direct Banking at TD Banknorth. �With Verint�s ULTRA
Analytics suite, we will leverage the voice of our customers to
help us continually meet their needs and give them the best service
possible.� ULTRA and its Analytics suite drive total quality by
enabling organizations of all sizes to cost effectively capture all
customer interactions and extract actionable intelligence from
telephone, Voice-over-IP, email, chat or agent assisted co-browsing
contacts. In addition, ULTRA�s Web-based desktop portal offers easy
access to all customer data and enables enterprises to use what
they learn from customer contacts to optimize their processes,
increase productivity, comply with risk management requirements and
improve service to their customers. �TD Banknorth joins our global
base of financial services customers that recognizes the tremendous
value of understanding not only what is happening in their contact
centers, but why it is happening,� said Dan Bodner, CEO and
President of Verint. �Our ULTRA suite and its powerful analytics
enables these leading enterprises to enhance virtually every aspect
of their customer-focused operations.� About Verint Systems Inc.
Verint� Systems Inc., headquartered in Melville, New York, is a
leading provider of analytic software-based solutions for security
and business intelligence. Verint software, which is used by over
1,000 organizations in over 50 countries worldwide, generates
actionable intelligence through the collection, retention and
analysis of voice, fax, video, email, Internet and data
transmissions from multiple communications networks. Visit us at
our website www.verint.com. Note: Certain statements concerning
Verint�s future revenues, earnings per share, results or prospects
are �forward-looking statements� under the Private Securities
Litigation Reform Act of 1995. There can be no assurances that
forward-looking statements will be achieved, and actual results
could differ materially from forecasts and estimates. Important
risks, uncertainties and other important factors that could cause
actual results to differ materially include, among others:
potential impact on Verint�s financial results as a result of
Comverse�s creation of a special committee of the Board of
Directors of Comverse to review matters relating to grants of
Comverse stock options, including but not limited to, the accuracy
of the stated dates of Comverse option grants and whether Comverse
followed all of its proper corporate procedures, as well as certain
other accounting matters, and the results of the Comverse special
committee�s review; the effect of Verint's failure to timely file
all required reports under the Securities Exchange Act of 1934, and
the resultant likely delisting of Verint's common stock on NASDAQ;
the impact of governmental inquiries arising out of or related to
option grants or other matters; introducing quality products on a
timely basis that satisfy customer requirements and achieve market
acceptance; lengthy and variable sales cycles create difficulty in
forecasting the timing of revenue; integrating the business and
personnel of Mercom and CM Insight; risks associated with
significant foreign operations, including fluctuations in foreign
currency exchange rates; aggressive competition in all of Verint�s
markets, which creates pricing pressure; integrating the business
and personnel of MultiVision, including implementation of adequate
internal controls; managing our expansion in the Asia Pacific
region; risks that Verint�s intellectual property rights may not be
adequate to protect its business or that others may claim that
Verint infringes upon their intellectual property rights; risks
associated with integrating the business and employees of Opus and
RP Sicherheissysteme GMBH; risks associated with Verint�s ability
to retain existing personnel and recruit and retain qualified
personnel in all geographies in which Verint operates; decline in
information technology spending; changes in the demand for Verint�s
products; challenges in increasing gross margins; risks associated
with changes in the competitive or regulatory environment in which
Verint operates; dependence on government contracts; expected
increase in Verint�s effective tax rate; perception that Verint
improperly handles sensitive or confidential information; inability
to maintain relationships with value added resellers and systems
integrators; difficulty of improving Verint�s infrastructure in
order to be able to continue to grow; risks associated with
Comverse Technology, Inc. controlling Verint�s business and
affairs; and other risks described in filings with the Securities
and Exchange Commission. All documents are available through the
SEC�s Electronic Data Gathering Analysis and Retrieval system
(EDGAR) at www.sec.gov or from Verint�s website at www.verint.com.
Verint makes no commitment to revise or update any forward-looking
statements. Verint, the Verint word mark, Actionable Intelligence,
Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA,
LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint
Systems Inc. Other names may be trademarks of their respective
owner. Verint Systems Inc. (NASDAQ: VRNT), a leading provider of
analytic software-based solutions for security and business
intelligence, today announced that TD Banknorth selected its
ULTRA(TM) Analytics suite to enhance customer service and increase
operational efficiency. ULTRA's actionable intelligence will enable
TD Banknorth to drive superior performance by understanding the
root cause of customer calls. TD Banknorth Inc. (NYSE: BNK) is a
leading banking and financial services company headquartered in
Portland, Maine with banking divisions in eight Northeastern
states. TD Banknorth has assets of $40 billion and provides
financial services to nearly 1.6 million households in Connecticut,
Maine, Massachusetts, New Hampshire, New Jersey, New York,
Pennsylvania and Vermont. Through its three New England-based
contact centers, TD Banknorth provides accounts inquiries, loans,
credit cards and tax assistance services to its customer base.
Verint's ULTRA Analytics suite is being deployed in these centers
to help TD Banknorth understand why customers are calling and the
actionable intelligence that it delivers will help them to reduce
call handle time, lower operational costs and enhance the loyalty
and satisfaction of their customers. "As TD Banknorth grows, it is
our mission to continue to deliver the high quality service for
which our brand has come to be known," said Jon Cogswell, Senior
Vice President of Direct Banking at TD Banknorth. "With Verint's
ULTRA Analytics suite, we will leverage the voice of our customers
to help us continually meet their needs and give them the best
service possible." ULTRA and its Analytics suite drive total
quality by enabling organizations of all sizes to cost effectively
capture all customer interactions and extract actionable
intelligence from telephone, Voice-over-IP, email, chat or agent
assisted co-browsing contacts. In addition, ULTRA's Web-based
desktop portal offers easy access to all customer data and enables
enterprises to use what they learn from customer contacts to
optimize their processes, increase productivity, comply with risk
management requirements and improve service to their customers. "TD
Banknorth joins our global base of financial services customers
that recognizes the tremendous value of understanding not only what
is happening in their contact centers, but why it is happening,"
said Dan Bodner, CEO and President of Verint. "Our ULTRA suite and
its powerful analytics enables these leading enterprises to enhance
virtually every aspect of their customer-focused operations." About
Verint Systems Inc. Verint(R) Systems Inc., headquartered in
Melville, New York, is a leading provider of analytic
software-based solutions for security and business intelligence.
Verint software, which is used by over 1,000 organizations in over
50 countries worldwide, generates actionable intelligence through
the collection, retention and analysis of voice, fax, video, email,
Internet and data transmissions from multiple communications
networks. Visit us at our website www.verint.com. Note: Certain
statements concerning Verint's future revenues, earnings per share,
results or prospects are "forward-looking statements" under the
Private Securities Litigation Reform Act of 1995. There can be no
assurances that forward-looking statements will be achieved, and
actual results could differ materially from forecasts and
estimates. Important risks, uncertainties and other important
factors that could cause actual results to differ materially
include, among others: potential impact on Verint's financial
results as a result of Comverse's creation of a special committee
of the Board of Directors of Comverse to review matters relating to
grants of Comverse stock options, including but not limited to, the
accuracy of the stated dates of Comverse option grants and whether
Comverse followed all of its proper corporate procedures, as well
as certain other accounting matters, and the results of the
Comverse special committee's review; the effect of Verint's failure
to timely file all required reports under the Securities Exchange
Act of 1934, and the resultant likely delisting of Verint's common
stock on NASDAQ; the impact of governmental inquiries arising out
of or related to option grants or other matters; introducing
quality products on a timely basis that satisfy customer
requirements and achieve market acceptance; lengthy and variable
sales cycles create difficulty in forecasting the timing of
revenue; integrating the business and personnel of Mercom and CM
Insight; risks associated with significant foreign operations,
including fluctuations in foreign currency exchange rates;
aggressive competition in all of Verint's markets, which creates
pricing pressure; integrating the business and personnel of
MultiVision, including implementation of adequate internal
controls; managing our expansion in the Asia Pacific region; risks
that Verint's intellectual property rights may not be adequate to
protect its business or that others may claim that Verint infringes
upon their intellectual property rights; risks associated with
integrating the business and employees of Opus and RP
Sicherheissysteme GMBH; risks associated with Verint's ability to
retain existing personnel and recruit and retain qualified
personnel in all geographies in which Verint operates; decline in
information technology spending; changes in the demand for Verint's
products; challenges in increasing gross margins; risks associated
with changes in the competitive or regulatory environment in which
Verint operates; dependence on government contracts; expected
increase in Verint's effective tax rate; perception that Verint
improperly handles sensitive or confidential information; inability
to maintain relationships with value added resellers and systems
integrators; difficulty of improving Verint's infrastructure in
order to be able to continue to grow; risks associated with
Comverse Technology, Inc. controlling Verint's business and
affairs; and other risks described in filings with the Securities
and Exchange Commission. All documents are available through the
SEC's Electronic Data Gathering Analysis and Retrieval system
(EDGAR) at www.sec.gov or from Verint's website at www.verint.com.
Verint makes no commitment to revise or update any forward-looking
statements. Verint, the Verint word mark, Actionable Intelligence,
Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA,
LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint
Systems Inc. Other names may be trademarks of their respective
owner.
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