Qumu Wins Second Consecutive Stevie Award for Customer Service Department of the Year
May 19 2020 - 9:18AM
Business Wire
Enterprise video leader once again recognized for superior
customer service by American Business Awards®
Qumu, the leading provider of best-in-class video technology for
the enterprise, has been named the 2020 Silver Stevie® Award winner
as Customer Service Department of the Year in North America. This
year marks not only the second consecutive Stevie Award for the
Qumu Customer Success team, but also its second consecutive
nomination for the highly competitive and
internationally-recognized honor. Past winners have included
Google, Optum Health, Zappos.com, Wyndham Resorts and Aflac, with
the Gold Stevie going to Qumu in 2019.
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“At Qumu we solve the toughest and most diverse issues related
to video scale, security and self-service within the enterprise,”
said Vern Hanzlik, President and CEO of Qumu. “Our blue chip
customer base demands that support be a significant differentiator
in the enterprise video space, and our Customer Success team is a
key contributor to Qumu's 90%+ annual retention rates.”
In addition to direct feedback from 25 Qumu customers including
nearly 20 from the Global 2000, the Qumu Customer Success team was
evaluated on metrics related to Ticket Reply Times, Total Handling
Times, One-Touch Resolutions, Overall Customer Satisfaction,
Customer Retention, and Willingness to Recommend. Information for
the award submission was collected from Qumu customers and internal
Qumu ticketing systems, as well as from independent analysts who
cover the Enterprise Video space.
More than 230 professionals worldwide participated in the
judging process to select the 2020 Stevie Award winners. This
year’s judging panel in the Customer Service and Support category
included industry veterans from Amazon Web Services, Wells Fargo,
Amway, WalkMe, Concentrix, Avaya and AT&T, and their job was
not an easy one. “Despite the toughest business conditions in
memory, American organizations continue to demonstrate their
commitment to innovation, creativity, and bottom-line results,”
said Stevie Awards president Maggie Gallagher. “This year’s
Stevie-winning nominations are full of inspiring stories of
persistence, ingenuity, resourcefulness, and compassion.”
In acceptance of the 2020 Stevie Award for Customer Service
Department of the Year, the Qumu Customer Success Team will be
honored in a virtual ceremony on August 5th of this year. Anyone
interested in learning more about Qumu may visit the Qumu website
at www.qumu.com, or request more information online at
www.qumu.com/contact-us/.
About Qumu Corporation
Qumu (Nasdaq: QUMU) is the leading provider of best-in-class
tools to create, manage, secure, distribute and measure the success
of live and on-demand video for the enterprise. Backed by the most
trusted and experienced team in the industry, the Qumu platform
enables global organizations to drive employee engagement, increase
access to video, and modernize the workplace by providing a more
efficient and effective way to share knowledge.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific
Stevie Awards, the German Stevie Awards, the Middle East Stevie
Awards, The American Business Awards®, The International Business
Awards®, the Stevie Awards for Women in Business, the Stevie Awards
for Great Employers, and the Stevie Awards for Sales & Customer
Service. Stevie Awards competitions receive more than 12,000
entries each year from organizations in more than 70 nations.
Honoring organizations of all types and sizes and the people behind
them, the Stevies recognize outstanding performances in the
workplace worldwide. Learn more about the Stevie Awards at
http://www.StevieAwards.com.
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Eric Rudolf Vice President of Marketing Qumu Corporation
eric.rudolf@qumu.com +1 612-638-9085
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