BURLINGTON, Mass., Sept. 23, 2021 /PRNewswire/ -- Nuance
Communications, Inc. (NASDAQ: NUAN) today announced that it has
once again ranked highest in customer satisfaction by Black Book
Research for AI-powered clinical documentation improvement (CDI),
speech recognition and clinical intelligence solutions essential
for improving financial and patient outcomes and delivering quality
care. The Black Book survey is based on 4,220 responses from 3,744
clinician practices and 315 hospitals and demonstrates Nuance's
continued leadership and forward-thinking vision for the future of
healthcare.
Ninety-four percent of physician groups and practice
associations participating in the survey confirmed the need to
build more successful CDI programs to meet the complex challenges
of outpatient services as practices transition to new payment
schemes with payers. Nuance solutions, which use speech recognition
and clinical decision support tools to reduce administrative
burdens and improve clinical workflow efficiency, secured the
highest client satisfaction rating in the following categories:
- End-to-End Coding, CDI, CAC Solutions - Medical Practices,
Ambulatory Care & Physicians for the ninth consecutive
year
- End-to-End Coding, CDI, CAC Solutions - Inpatient Hospitals
& Health Systems for the fourth consecutive year
- Speech Recognition and Clinical Intelligence Solutions –
Hospitals, Physician Practices, Emergency Departments, and Imaging
facilities for the second consecutive year
Within the three categories, Nuance consistently rated highest
in operational excellence across more than half of the 18
performance criteria, including strategic alignment with client
goals; trust, transparency, and ethics; integration and interfaces;
financial and managerial viability; and best in breed process
improvement.
The annual ranking demonstrates Nuance's success with
cloud-based AI solutions including Nuance CDE One and Nuance
Dragon Medical One.
"As the industry continues to embrace AI-powered solutions to
transform care delivery, Nuance continues to deliver products that
help unburden clinicians, radiologists, and care teams with
efficient new ways to capture clinical information," said
Diana Nole, executive vice president
and general manager, healthcare division at Nuance. "We're honored
to be recognized in Black Book's annual ranking as it demonstrates
Nuance's ongoing commitment to deliver innovative solutions that
have the power to transform people's lives."
For 20 years, Black Book has polled vendor satisfaction across
more than thirty industries in the software/technology and managed
services sectors around the globe, including healthcare, and is
recognized as a top 25 international market research firm.
"For the last decade, our research has shown that Nuance's
AI-powered, cloud-based solutions play a critical role in
supporting healthcare organizations' ability to deliver financial
and quality outcomes at scale," said Doug
Brown, founder and president of Black Book Research. "By
accelerating workflow and improving clinical documentation with
intelligence and front-end speech recognition, healthcare
organizations can ensure the integrity and timeliness of
reimbursements while freeing up staff resources to focus on
delivering high-quality patient care."
To learn more about Nuance's AI-powered and cloud-based
healthcare solutions, click here.
About Nuance Communications
Nuance Communications
(NASDAQ: NUAN) is a technology pioneer with market leadership in
conversational AI and ambient intelligence. A full-service partner
trusted by 77 percent of U.S. hospitals and 85 percent of the
Fortune 100 companies worldwide, Nuance creates intuitive solutions
that amplify people's ability to help others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.,
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Media Contact
Nuance
Communications
Caitlyn
Keating
+1.781.565.8926
Caitlyn.Keating@nuance.com
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SOURCE Nuance Communications, Inc.