BURLINGTON, Mass., July 28, 2021 /PRNewswire/ -- Nuance®
Communications, Inc. (NASDAQ: NUAN) today announced that Wings
Financial Credit Union, Minnesota's largest credit union and one of
the top credit unions nationally, has deployed Nuance's Intelligent
Engagement platform and Gatekeeper voice biometrics solution to
provide their members with superior personalized, secure
experiences. With Nuance AI, Wings Financial strengthens its
ability to deliver exceptional service across all channels and adds
advanced protection against fraud threats.
According to Forrester Research, three years of consumer
behavior change was squeezed into one year in 2020. Consumers are
now demanding online experiences. Recognizing the rapid demand for
digital channels and potential risks those channels pose, Wings
Financial deployed technology that would enable them to deliver
secure, seamless member experiences.
"Our members are top-of-mind in every decision we make, and the
implementation of Nuance's AI-powered member engagement and
security solutions exemplifies how we put that into practice," said
Matt Vignale, Vice President, Retail
Delivery, Wings Financial. "We recognize that our members'
expectations are changing; they're spending more time online and
predominantly interacting with us via audio and digital channels.
We're confident that Nuance's AI technology can enhance our ability
to deliver the same personalized, enjoyable experiences our members
are used to receiving when visiting our branches while
simultaneously protecting them from fraudsters."
Nuance's Intelligent Engagement platform provides Wings
Financial members with:
- Virtual assistant engagement available 24 hours a day to get
answers and information and, during contact center hours, members
can connect with a live agent when needed
- Seamless transitions across communications channels – ensuring
the member receives the help they want and need – for example, when
a member moves from a virtual agent to a live chat to a phone
conversation
- Full-context information for service representatives – where
the AI eliminates the need for members to repeat information from
prior engagements by providing the member service representatives
with the information required to effectively and efficiently
resolve issues
Additionally, with Nuance Gatekeeper, Wings Financial can easily
and automatically authenticate members across all channels.
The private and secure AI-enabled biometrics platform verifies a
member in seconds using more than a thousand physical and
behavioral factors unique to each person. As a result, member
accounts are better protected, and their requests conveniently and
securely addressed. This approach has proven to be far more secure
at the largest banks in the world than traditional passwords or
answers to knowledge-based questions such as the color of your
first car or name of your first-grade teacher – which can sometimes
be known by others.
"Nearly every financial institution in the world, no matter
their size or scope, is adapting to new digital transformation
strategies to keep up with rapidly changing consumer demands and
expectations," said Robert Weideman,
Executive Vice President and General Manager, Enterprise Division,
Nuance. "Wings Financial is part of an innovative group of
organizations that recognizes the value of voice biometrics and
conversational AI solutions to drive growth and delight customers.
Wings Financial cares deeply about their members' security,
convenience, and experience. We are proud to support them with our
cutting-edge AI solutions."
Nuance enterprise solutions power over 31 billion
intelligent customer interactions annually across all channels to
increase revenue and customer satisfaction while reducing
costs. An artificial intelligence pioneer serving Fortune 2500
companies worldwide, Nuance combines deep vertical expertise
with a flexible deployment and
partnership approach. Our superior cloud-native,
AI-powered customer engagement technology delivers
industry-best digital, voice, and biometric
security innovations.
For more information on Nuance's omnichannel customer engagement
and security solutions, click here.
About Wings Financial
Wings Financial Credit
Union is Minnesota's largest
credit union and one of the top credit unions nationally, with
$7.2 billion in assets and over
310,000 members. In 2020, Wings was named the 12th
best performing credit union nationwide by S&P Global, one of
the best credit unions of 2020 by GO Banking Rates, and a
Minneapolis Star Tribune top workplace for the 9th
consecutive year in 2021.
Wings members enjoy some of the area's best savings and lending
rates, convenient mobile and online access, over 80,000
surcharge-free ATMs and 24 branch locations throughout the state of
Minnesota, plus offices in
Atlanta, Detroit, Orlando, and Seattle. Founded in 1938, Wings' membership
has grown to include anyone who lives or works in 24 Minnesota counties including the
Minneapolis–St. Paul metro area. To learn more,
visit wingsfinancial.com.
About Nuance Communications, Inc.
Nuance
Communications, Inc. (NASDAQ: NUAN) is a technology pioneer with
market leadership in conversational AI and ambient intelligence. A
full-service partner trusted by 77 percent of U.S. hospitals and 85
percent of the Fortune 100 across the globe, we create intuitive
solutions that amplify people's ability to help others.
Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United
States and/or other countries. All other trademarks
referenced herein are the property of their respective
owners.
Contact Information
Nuance Communications
Dayna McCoubrey
+1 781.565.4728
Dayna.McCoubrey@nuance.com
Wings Financial
Brent Andersen
+1 952.235.9875
bandersen@wingsfinancial.com
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SOURCE Nuance Communications, Inc.