NICE and Symphony Partner to Drive Digital Transformation Through Rapid Adoption of Intelligent Attended Automation
November 16 2020 - 6:30AM
Business Wire
Partnership combines NICE's innovative attended
automation and AI capabilities with Symphony's proven methodologies
for rapid integration, enabling organizations to optimize the value
of RPA
NICE (Nasdaq: NICE) today announced that it has partnered
with Symphony, a Sykes company, to expand deployment of robotic
process automation, and in particular attended automation,
globally. The collaboration allows organizations worldwide to
benefit from NICE's industry-first employee virtual attendant,
NEVA, together with Symphony's holistic methodologies for RPA and
intelligent automation design, implementation and adoption. This
partnership ensures optimal use of automation in augmenting and
complementing the human workforce and drives an all-encompassing
approach to intelligent automation that ultimately boosts customer
experiences.
The partnership brings together the complementary capabilities
of NICE and Symphony, both native to the contact center and its IT
environment. NICE brings its innovative contact center solutions
portfolio, including NEVA, as well as the impressive scale of its
automation footprint in the contact center, spanning tens of
thousands of desktops. This goes hand in hand with Symphony’s
proven methodologies and vast experience in helping leading
enterprises integrate automation into their organization in a way
that optimizes value throughout the entire customer lifecycle, from
marketing to sales to care. The partnership enables organizations
to benefit from NICE's innovative RPA capabilities, including NEVA,
that boost employee engagement and performance with Symphony's
proven, holistic best practices for adoption and risk
management.
Barry Cooper, President, NICE Enterprise Group, said,
"This partnership between NICE and Symphony enables organizations
to optimally scale their intelligent automations and expand value
for customers and employees. We're pleased to partner with Symphony
to help organizations discover and then maximize the benefits of
smart attended automation for their businesses."
Richard Mitchell, Chief Technology Officer of Symphony, a
SYKES company, said, “We’re proud to collaborate with NICE to
bring intelligent automation solutions that enrich employee
experiences and create better customer interactions. Together, we
look forward to increasing the number of scaled attended automation
deployments at enterprises around the world that will help drive
operating efficiencies across the front, middle and back offices
resulting in significant enterprise-wide value.”
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
About Symphony, a SYKES company Symphony, a SYKES
company, is a professional services firm passionate about creating
value for the world’s leading organizations by designing,
delivering and managing digital business processes. As thought
leaders, we have defined a proven methodology for strategic,
at-scale deployment of Intelligent Automation (IA) solutions that
drives results through digitized operations. Symphony has been
named an RPA Service leader by HfS Research for four consecutive
years – including being ranked #1 in Delivery of Value for 2018.
For more information, visit http://www.symphonyhq.com and follow
the company on LinkedIn or Twitter.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20201116005539/en/
Corporate Media Contact Christopher Irwin-Dudek, 201 561
4442, ET, chris.irwin-dudek@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Yisca Erez +972 9 775 3798, CET, ir@nice.com
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