Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award
May 02 2019 - 3:00AM
Jacada’s Customer Service RPA two-time winner of the UK National
Innovation Award
Jacada, Inc., provider of Autonomous CX solutions designed to
automate customer service operations, and improve the customer
experience, announced that it has been selected as the winner in
the Automating Customer Support category of the 2019 UK National
Innovation Awards for its Smart Agent Assistant solution for
contact centers. This cutting-edge virtual assistant for
agents rounds out Jacada’s Intelligent Agent Engagement portfolio
and strengthens their leadership position in the Customer Service
Automation space.
The Smart Agent Assistant takes a digital approach to solving a
legacy problem that has plagued contact centers for years -- agents
struggling to provide exemplary customer service despite having to
work with a disparate and complex desktop environment. With
over 29 years of contact center IP and implementation experience,
Jacada is a pioneer in this new digital approach. Decades of
experience culminates with human and robot collaboration combining
leading-edge technologies like best in class Attended RPA (Robotic
Process Automation) and real time guidance with industry leading AI
to deliver a one of a kind virtual assistant for contact center
agents.
“Bringing cognitive solutions to front line agents represents a
long overdue paradigm shift that is changing the way our enterprise
clients interact with their customers,” explains Scott Merritt, VP
Global Head of Automation, “We are truly excited to see the early
interest and adoption of this innovation and are honored to be
recognized by the Directors’ Club for this award.”
Jon Snow, founder and chairman of Directors’ Club added,
“Automating customer support to meet customers’ 24/7, digital-first
expectations and reduce contact centre volumes, has become
strategically important for organisations across the business
verticals. Jacada’s innovation proved a winner with the judges,
making them a two-times UK National Innovation Award winner. Many
congratulations. I look forward to sharing your innovation via the
Winner’s Webinar.”
The Winner’s Webinar will be held Thursday, June 6, 2019 at
13:00 GMT, 8:00 AM EST.
Register today on the Directors’ Club website here.
The judges for the UK National Innovation Awards were recruited
from the Directors’ Club membership. Each judge is a
customer, operations or digital-centric leader from end-user
organizations. 110 Directors’ Club members judged the finals, with
over 60 members judging each category.
About Jacada
Jacada’s automation expertise and IP within customer operations
continues to deliver end-to-end customer service automation
solutions to global enterprises helping them move further down an
autonomous CX path. From guiding the contact center agents and
automating their manual tasks to fully automated self-service
solutions, Jacada automates interactions while improving customer
experience. Our 29 years of experience in automating customer
service processes for global enterprises, together with proven
outcome-focused integration capabilities, enable worry-free
deployments with lower Total Cost of Ownership. Founded in 1990,
Jacada operates globally with offices in Atlanta, USA; London,
England; Munich, Germany; and Herzliya, Israel. More information is
available at www.Jacada.com.
About the UK National Innovation Awards
The UK National Innovation Awards (the
Nationals) have been designed by the Directors’ Club United Kingdom
to recognize business technology innovations and their impact on
customer experience, employee engagement, operations performance,
product creation, and profitable growth.
Contact:
Dylon MillsSr. Product Marketing
ManagerJacada770-352-1300
Jacada (NASDAQ:JCDA)
Historical Stock Chart
From Aug 2024 to Sep 2024
Jacada (NASDAQ:JCDA)
Historical Stock Chart
From Sep 2023 to Sep 2024