ININ Interactive Intelligence Grp., Inc.

Polycom and Interactive Intelligence Partner to Deliver Complete IP Telephony Solution Using SIP-based Phones Standards-based solution offers contact center and enterprise customers high audio quality, rich features and presence-based applications INDIANAPOLIS and PLEASANTON, Calif., Nov. 13 /PRNewswire-FirstCall/ -- A joint marketing agreement was announced today that enables Polycom(R), Inc.'s award-winning Session Initiation Protocol (SIP)-based desktop phones to be packaged with Interactive Intelligence(R) Inc.'s IP telephony software. (Logo: http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO ) The combination offers contact center and enterprise customers a complete IP-based communications solution that delivers high audio quality, rich features through hard and soft-keys, and access to presence-based applications like buddy lists that show participant availability. The market for IP-based telephony implementations such as these is on the rise. According to analyst firm Frost & Sullivan, IP PBX solutions are predicted to double to 50 percent of enterprise telephony shipments by 2006(1). Another recent Frost & Sullivan report(2) notes that the promise of IP is to combine voice, data and video, and SIP is the glue that makes that possible. SIP enables features and applications beyond traditional telephony and will potentially bridge the public switched telephone network (PSTN), wireless and network-based real-time communications world. SIP supports multiple media types, which enables multimedia communications such as voice, video and data communications within a single session. Currently, the Polycom SoundPoint(R) IP 500 and 600 phones are compatible with Interactive Intelligence's IP PBX for enterprises, Enterprise Interaction Center(R) (EIC), and its IP-based bundled communications application suite for contact centers, Customer Interaction Center(TM) (CIC). The SIP versions of its EIC and CIC products give organizations a full range of voice- and Web- based interaction management applications via a voice over IP network. These applications include interactive voice response, automatic call distribution, voice mail, unified messaging, Web chat, presence management and more. Dedicated hard keys and context-sensitive soft keys on the Polycom SoundPoint IP phones can be used to easily access the broad functionality provided by EIC and CIC. The phones also include an information-rich display that delivers content for messaging, call information, directory access, and other applications. Users can also select from handset, headset, or Polycom's industry-leading hands-free speakerphone mode. The SoundPoint IP 500 model accommodates up to three phone lines, and the 600 model allows up to six lines. Features can be upgraded by simply downloading software. Network Computing Magazine recently awarded the Polycom SoundPoint IP 600 phone Editor's Choice following a head-to-head competition with other SIP- based desktop phones. Polycom's phone was noted for its high audio quality, rich feature-set and ease-of-use, according to the publication's August 2003 review titled "Polycom KOs Proprietary VoIP Woes." "The Interactive Intelligence software combined with our phones illustrate VoIP's promise of a truly open, standards-based communications solution that no longer forces organizations to buy all their components from a single manufacturer," said Sunil Bhalla, senior vice president and general manager of voice communications for Polycom. "By pairing Polycom SIP phones with our solution, we're giving customers not only yet another standards-based option for VoIP, but also the highest audio quality and rich, intuitive feature-set users demand from phones today," said Dr. Donald E. Brown, president and chief executive officer of Interactive Intelligence. The Interactive Intelligence IP telephony software and Polycom phones can be purchased directly through their respective vendors, or from a licensed reseller. The combined offering will be jointly marketed throughout North America via sales lead referrals, trade shows and other events. About Polycom, Inc. Polycom, Inc. is the world's technology leader of high-quality, easy-to- use video, voice, data and web conferencing and collaboration solutions. The Polycom Office(TM) is our continued commitment to make distance communications as natural and interactive as being there by providing best-in-class conferencing solutions that are interoperable, integrated and intuitive to the user. The Polycom Office is based on industry standards and supported by an open architecture that promotes interoperability in multi-vendor environments and complements leading network infrastructure platforms. For additional information, call 1-800-POLYCOM (765-9266) or +1-408-526-9000, or visit the Polycom web site at http://www.polycom.com/ . About Interactive Intelligence Inc. Interactive Intelligence Inc. (NASDAQ:ININ) is a global developer of software for IP telephony, contact center automation and unified communications. The company was founded in 1994 and has more than 1,000 customers worldwide. Recent awards include Software Magazine's 2002 Top 500 Global Software and Services Companies, the Deloitte & Touche 2002 Technology Fast 500, Network Computing Magazine's 2003 Editor's Choice, and Internet Telephony Magazine's 2003 Editor's Choice. Interactive Intelligence employs approximately 350 people and is headquartered in Indianapolis, Ind. The company has 12 offices throughout North America, Europe and Asia. Its telephone number is +1 317.872.3000; on the Web: http://www.inin.com/ . Footnotes: (1) Source: Frost & Sullivan, IP PBX Presentation at Spring VON 2003, Ron Gruia, Principle Analyst (2) Source: Frost & Sullivan, Voice over Packet Equipment 2003; World Market Update 2003 report (6892) This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. Polycom, the Polycom logo, and SoundPoint registered trademarks and Polycom Office, is a trademark of Polycom in the U.S. and various countries. All other trademarks mentioned in this document are the property of their respective owners. Contacts: Kevin Young Senior Manager, Public Relations Polycom, Inc. +1 925.924.5706 Christine Holley Director, Market Communications Interactive Intelligence Inc. +1 317.715.8220 http://www.newscom.com/cgi-bin/prnh/19990914/IILOGO http://photoarchive.ap.org/ DATASOURCE: Interactive Intelligence, Inc. CONTACT: Kevin Young, Senior Manager, Public Relations of Polycom, Inc., +1-925-924-5706, or ; or Christine Holley, Director, Market Communications, Interactive Intelligence Inc., +1-317-715-8220, or Web site: http://www.inin.com/ http://www.polycom.com/

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