Virtuoso Sourcing Group Deploys Debt Collection Solution from Latitude Software
February 22 2011 - 10:00AM
Business Wire
Virtuoso Sourcing Group, a provider of outsourced accounts
receivable management solutions, has deployed a hosted debt
collection solution from Latitude Software, an Interactive
Intelligence company (Nasdaq: ININ).
The hosted Latitude software suite has enabled Virtuoso to
provide superior customer service, according to Virtuoso’s CEO,
Judy La Spada.
“Latitude’s open, Windows-based architecture has enabled us to
do our own programming and in-depth analysis so we can flexibly
tailor our services,” La Spada said. “We can provide clients with
customized reports and we give them the ability to view their data
to see the progress we’re making on collections. In addition, we
can analyze and identify certain segments of the data to target for
maximum collections effectiveness.”
Virtuoso Sourcing Group deployed Latitude Software’s Latitude
Center, the company’s core application for managing pre- and
post-charge-off accounts and the entire collection workflow
process. It also includes functionality for tracking goals and
performance to help improve agent productivity.
In addition, Virtuoso has deployed Latitude add-on applications
for Web portal access, data mapping, the creation of visual
flowcharts, and the automation of file delivery and e-mail
notifications.
“During our company’s start-up phase in 2009 we reviewed
multiple debt collection solutions,” La Spada said. “The Latitude
solution came highly recommended by industry peers. Upon review, it
was immediately clear that the solution was created by people
who’ve worked in our industry and have been in our shoes. Latitude
Center has given us the functionality that competitive products
lacked, along with an intuitive user-interface that has minimized
agent training time.”
Today, Virtuoso uses the hosted Latitude solution to support all
of the company’s agents located across its two Denver sites.
“We’ve taken advantage of Latitude’s hosted option to get us up
and running fast, keep start-up costs low, and flexibly scale in
response to rapid growth,” La Spada said. “What’s great is that we
can move to Latitude’s premise-based solution whenever we’re ready
without losing functionality or suffering a disruption in
business.”
About Virtuoso Sourcing Group
Virtuoso Sourcing Group LLC is a provider of outsourced ARM
solutions to telecommunications, financial services, and energy
companies throughout the United States. The company was founded by
industry experts whose vision was to build a service organization
capable of delivering a superior customer experience, exceptional
customer retention, and outstanding receivables management.
Virtuoso is headquartered in Aurora, Colorado. For additional
information call 888-773-8407, or visit
www.virtuososourcing.com.
About Latitude Software
Latitude Software, an Interactive Intelligence company, provides
debt collection software and services. Latitude has hosted and
on-premise solutions that are easy to use and offer comprehensive
functionality for faster, more effective debt collection and
portfolio recovery. The Latitude software suite is built using the
latest Microsoft .NET development tools and Microsoft SQL server
database technologies. Latitude was founded in 1997 and serves more
than 200 companies nationwide. Latitude is headquartered in
Jacksonville, Florida and can be reached at 866.396.2599,
sales@debtsoftware.com, or on the Net at www.debtsoftware.com.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions, which can be deployed via an
on-premise or hosted model, include vertical-specific applications
for insurance and collections. Interactive Intelligence was founded
in 1994 and has more than 4,000 customers worldwide. The company is
among Software Magazine’s 2010 Top 500 Global Software and Services
Suppliers, and Forbes Magazine’s 2010 Best Small Companies in
America. Interactive Intelligence is also positioned in the
leaders’ quadrant of the Gartner Magic Quadrant for Contact Center
Infrastructure, Worldwide report (Feb. 22, 2010). The company
employs more than 800 people and is headquartered in Indianapolis,
Indiana. It has 19 offices throughout North America, Latin America,
Europe, Middle East, Africa and Asia Pacific. Interactive
Intelligence can be reached at +1 317.872.3000 or info@inin.com; on
the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
ININ-G
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