Alpha Recovery Deploys Hosted Debt Collection Solution by Latitude Software
February 15 2011 - 10:00AM
Business Wire
Alpha Recovery Corp. has deployed a hosted debt collection
solution from Latitude Software, an Interactive Intelligence
company (Nasdaq: ININ), to help it optimize customer service,
minimize costs, and realize a faster return-on-investment.
“When we launched our collection agency last year we knew we
needed a full-featured, yet cost-effective solution that we could
deploy quickly,” said Alpha Recovery Corp.’s CEO, Frank Woodhouse.
“We found just that in the hosted Latitude solution, which offered
ease-of-integration, flexible licensing, and a comprehensive set of
customizable features.”
Alpha Recovery deployed the hosted Latitude Center suite, which
is designed to streamline and manage the entire collection process,
as well as track collection agent goals and productivity. The
company is using Latitude Center to support all of its collection
agents located at the company’s headquarters in Denver.
Since deploying Latitude Center, Alpha Recovery has cited
numerous benefits.
“Latitude Center’s intuitive user interface has enabled our
collectors to get up and running fast,” Woodhouse said. “And
because of Latitude’s extensive customer base, many of them already
had experience using the product. This, combined with the suite’s
open architecture for easy integration with our back office
systems, has resulted in a faster return-on-investment compared to
what competitive products provided.”
Alpha Recovery is using Latitude Center to track its multiple
clients and fee rates, while linking the major vendors and debtor
accounts together, thus helping to streamline its collection
process.
“Latitude Center has given us open access to all system data,
along with tools for in-house administration,” Woodhouse said.
“This has enabled our administration team to quickly and
effectively serve clients by providing them with the most recent
and accurate payment tracking information. Latitude also offers the
ability to customize reports, which has helped us meet the needs of
our diverse client base.”
About Alpha Recovery Corp.
Alpha Recovery Corp. is a nationwide collection agency that
helps debt buyers and direct issuers collect on all types of
consumer debt. Founded in 2010 by three partners with over 60
combined years of experience in the collection industry, the
company focuses on fast and efficient collections. Based in Denver,
the company boasts a rapidly growing client base. For more
information about Alpha Recovery Corp., call 720.509.2101.
About Latitude Software
Latitude Software, an Interactive Intelligence company, provides
debt collection software and services. Latitude offers hosted and
on-premise solutions that are easy to use and include comprehensive
functionality for faster, more effective debt collection and
portfolio recovery. The Latitude software suite is built using the
latest Microsoft .NET development tools and Microsoft SQL server
database technologies. Latitude was founded in 1997 and serves more
than 200 companies nationwide. Latitude is headquartered in
Jacksonville, Florida and can be reached at 866.396.2599,
sales@debtsoftware.com, or on the Net at www.debtsoftware.com.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company’s solutions can be deployed via an
on-premise or hosted model. Interactive Intelligence was founded in
1994 and has more than 4,000 customers worldwide. Interactive
Intelligence is among Software Magazine’s 2010 Top 500 Global
Software and Services Suppliers, and Forbes Magazine’s 2010 Best
Small Companies in America. The company is also positioned in the
leaders’ quadrant of the Gartner Magic Quadrant for Contact Center
Infrastructure, Worldwide report (Feb. 22, 2010). Interactive
Intelligence employs more than 800 people and is headquartered in
Indianapolis, Indiana. It has 19 offices throughout North America,
Latin America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
ININ-G
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