Interactive Intelligence Awarded Best of Show at ITEXPO West for Cloud-based Communications Solution
December 09 2010 - 9:00AM
Business Wire
The Interactive Intelligence (Nasdaq: ININ) cloud-based
communications-as-a-service solution has received ITEXPO West’s
2010 Best of Show award in the category of “most innovative
service.”
The award, which was announced at Technology Marketing Corp.’s
(TMC) ITEXPO in Los Angeles last month, recognizes the product or
service that stands out from the competition based on technological
achievement and creative features, according to TMC CEO and group
editor-in-chief, Rich Tehrani.
“The Interactive Intelligence CaaS solution won our Best of Show
award because it delivers a hosted service that addresses primary
buyer concerns of control, security, reliability and flexibility,”
Tehrani said. “Interactive Intelligence accomplishes this by
offering a unique hosted delivery model that enables customers to
keep their voice traffic on their network, and record and store all
recordings inside their firewall. The solution also features
isolated virtualized servers, and the option to migrate from a
hosted to a premise-based solution without the need to re-write
applications.”
The Interactive Intelligence CaaS solution, called CaaS Contact
Center, is a hosted, cloud-based set of on-demand services. It
includes the following features: interactive voice response,
multichannel routing and recording, screen-pop, outbound and
blended dialing, quality monitoring, workforce management, desktop
call control, desktop faxing, unified messaging, and presence
management. It also offers a single Web portal for centralized
end-user administration, configuration and billing.
“We hope this award creates greater awareness among buyers that
they can enjoy all the advantages of a hosted solution without
sacrificing the functionality, control, security, reliability and
flexibility of a premise-based solution,” said Interactive
Intelligence founder and CEO, Dr. Donald E. Brown.
For more information about CaaS Contact Center, visit
www.inin.com/ProductSolutions/Pages/Communications-as-a-Service.aspx.
For educational information to help buyers determine if a CaaS
solution is right for them, visit
www.caas.com/Pages/default.aspx.
The ITEXPO Best of Show awards recognize innovative products and
services that were featured in the exhibit hall during the
event. INTERNET TELEPHONY magazine editorial staff evaluated the
pre-show nominations, and met with vendors to inspect and review
the displayed products and services on the first day of the Expo. A
full list of the winners is posted on TMC’s website at
www.tmcnet.com.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and business process
automation. The company was founded in 1994 and has more than 3,500
customers worldwide. Interactive Intelligence is among Software
Magazine’s 2010 Top 500 Global Software and Services Suppliers, and
Forbes Magazine’s 2010 Best Small Companies in America. The company
is also positioned in the leaders’ quadrant of the Gartner Magic
Quadrant for Contact Center Infrastructure, Worldwide report (Feb.
22, 2010). Interactive Intelligence employs approximately 800
people and is headquartered in Indianapolis, Indiana. It has 16
offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be
reached at +1 317.872.3000 or info@inin.com; on the Net:
www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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