American Farmers & Ranchers Mutual Insurance Selects Content Management Products from Interactive Intelligence
August 24 2010 - 9:00AM
Business Wire
American Farmers & Ranchers Mutual Insurance Company (AFR)
has purchased content management products from Interactive
Intelligence (Nasdaq: ININ) to help it increase efficiencies and
improve customer service, according to AFR’s chief operating
officer, Ken Branham.
“The Interactive Intelligence content management products will
help us reduce processing errors and respond faster to policy and
claims questions,” Branham said. “We’ll also use the products to
give our state-wide agents real-time claims and policy information.
Since our underwriting information isn’t in our computer systems,
we’ve historically been very dependent on paper files. Now the
files are available at the touch of a button, making our work
processes instant and more efficient.”
AFR is deploying the Interactive Intelligence AcroSoft Documents
and AcroSoft ScanPlus products to support its claims and policy
departments. These products are being rolled out company-wide and
will be used by more than 170 AFR employees when deployment is
complete.
The Interactive Intelligence AcroSoft Documents and AcroSoft
ScanPlus products are part of the company’s comprehensive content
management solution designed to streamline insurance processes by
digitizing documents into electronic format for more effective
storage, access, and routing.
Prior to selecting the Interactive Intelligence products, AFR
reviewed several other vendor solutions, including ImageRight and
FileNet. “In comparison to the other solutions we reviewed,
Interactive Intelligence offered a greater focus on the insurance
industry, along with products that were easy to use, quick to
deploy, and demonstrated a lower total cost-of-ownership,” Branham
said.
As a result of the deployment, AFR also anticipates additional
cost savings associated with reduced infrastructure when the
company moves to its new headquarters location early next year.
“The Interactive Intelligence deployment will enable us to
eliminate about 20,000 square feet of office space we currently
require to store our paper files,” Branham said.
The return-on-investment of the Interactive Intelligence
deployment has already shown positive results. “The unique
Interactive Intelligence AcroSoft ‘Live in Five’ deployment and
training program made good on its promise of getting us up and
running in five days or less,” Branham said. “Put simply,
Interactive Intelligence’s knowledge of workflows for the insurance
industry has enabled us to deploy faster for a faster ROI.”
Currently, AFR is using the Interactive Intelligence AcroSoft
products to electronically scan and index about 10,000 files per
week. It expects to complete deployment later this year.
In addition to content management products, Interactive
Intelligence offers insurance companies comprehensive solutions for
contact center automation, enterprise IP telephony, and business
process automation. The company also maintains dedicated
development, sales, marketing, and support teams focused on
providing tailored solutions for the insurance industry.
For more information about Interactive Intelligence products and
services for insurance companies, visit:
http://www.inin.com/ProductSolutions/Pages/Solutions-for-Insurance.aspx.
About American Farmers & Ranchers Mutual Insurance
CompanyAmerican Farmers & Ranchers Mutual Insurance Company
is the oldest provider of insurance in Oklahoma and conducts more
than $102 million in premiums annually. The company’s primary focus
is meeting the insurance needs of farmers and ranchers throughout
the state. It provides various type of insurance products,
including home-owners, auto, farm, and life. The company can be
reached at 800.324.7771, or www.afrmic.com.
About Interactive IntelligenceInteractive Intelligence
Inc. (Nasdaq: ININ) is a global provider of unified business
communications solutions for contact center automation, enterprise
IP telephony, business process automation, and content management.
Its insurance content management solutions include premise-based
and Web-enabled document management, rules-based workflow, work
management, and reporting. These solutions target insurance
companies nationwide in the mid-sized Property & Casualty
(P&C) and Life Insurance markets, as well as Third-Party
Administrators (TPAs), Managing General Agents (MGAs), and
self-insured’s. Interactive Intelligence is among Software
Magazine’s top 500 global software and services suppliers, is a
BusinessWeek “hot growth 50” company, and is among Fortune Small
Business magazine’s top 100 fastest growing companies. The company
is also positioned in the leaders’ quadrant of the Gartner Magic
Quadrant for Contact Center Infrastructure, Worldwide report (Feb.
22, 2010). Interactive Intelligence employs approximately 700
people and is headquartered in Indianapolis, Indiana. It has 14
offices throughout North America, Latin America, Europe, Middle
East, Africa and Asia Pacific. Interactive Intelligence can be
reached at +1 317.872.3000 or info@inin.com; on the Net:
www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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