Pharmacists Mutual Insurance Selects IP Communications System from Interactive Intelligence
April 19 2010 - 9:00AM
Business Wire
Pharmacists Mutual Insurance Company has selected the
Interactive Intelligence (Nasdaq: ININ) all-in-one IP
communications software suite, Customer Interaction Center™ (CIC),
to support its on-site and branch office employees.
CIC was sold by Interactive Intelligence reseller, Spanlink
Communications (www.spanlink.com). Spanlink will also provide
ongoing support of the system.
Pharmacists Mutual, a provider of insurance products and
financial services to pharmacists, pharmacies and associated
businesses, began looking for a new communications system following
the H1N1 flu outbreak in 2009, according to the company’s chief
technology officer, Barrie Parker.
“The swine flu outbreak prompted us to reevaluate our disaster
recovery plans,” Parker said. “Providing financial peace of mind
for our 46,000-plus customers is our number-one priority and it
became evident that if an outbreak was to occur within our
organization, our current phone system would limit us.”
Pharmacists Mutual selected the Interactive Intelligence
software because of its flexibility, rich feature-set and
ease-of-use, according to the company’s network administration
manager, Brian Stamper.
“Our previous phone system was largely outdated, difficult to
administer, and didn’t meet our redundancy or flexibility needs,”
Stamper said. “Administering it required logging in to a number of
separate applications – we had one application for our automatic
call distributor, one for voice, another for our phones, and so
on.”
Pharmacists Mutual evaluated an upgrade to its existing system
and reviewed communications solutions from four other vendors in a
request-for-proposal before deciding on CIC.
“After we met with Spanlink and reviewed the Interactive
Intelligence CIC system we were impressed by the amount of
out-of-the-box functionality it offered,” Stamper said. “In
addition to running on a single, all-in-one platform, a fully
redundant CIC system was a more cost-effective purchase than
several of the competitive products we evaluated.”
When the implementation is complete, the Interactive
Intelligence software suite will support several hundred
Pharmacists Mutual employees, about 15 percent of whom work
remotely from branch offices. The initial deployment will enable
advanced communications functionality, including unified messaging,
multichannel recording, and real-time monitoring and reporting.
“We’re excited about CIC and anticipate a number of benefits for
our employees and customers,” Stamper said. “In addition to having
a strong disaster recovery plan in place, we’ll have a single point
of administration and be able to eliminate our costly branch office
phone plans.”
Pharmacists Mutual plans to complete the first phase of
deployment by the end of Q2 2010.
About Pharmacists Mutual Insurance CompanyPharmacists
Mutual Companies has evolved as a specialized insurance resource
for pharmacists, pharmacies, and associated businesses and
professionals. Founded in 1909 as Druggists Mutual Insurance
Company of Iowa by pharmacist Al Falkenhainer, it was begun, and
remains a mutual company owned by its policyholders. Today,
Pharmacists Mutual operates in 49 states* and the District of
Columbia, and has grown to be the nationally recognized leader,
serving pharmacists’ needs under the Pharmacists Mutual umbrella of
companies: Pharmacists Mutual Insurance Company, Pharmacists Life
Insurance Company and Pro Advantage Services®, Inc., d/b/a
Pharmacists Insurance Agency (in California). The company can be
reached at 800-247-5930 or info@phmic.com; on the Net:
www.phmic.com.**
*Not all products available in every state. Pharmacists Mutual
is licensed in the District of Columbia and all states except FL.
The Pharmacists Life is licensed in the District of Columbia and
all states except AK, FL, HI, MA, ME, NH, NJ, NY and VT. Pro
Advantage Services®, Inc., d/b/a Pharmacists Insurance Agency (in
CA) is licensed in the District of Columbia and all states except
HI. Check with your representative or the company for details on
coverages and carriers.
**Notice: This is not a claims reporting site. You cannot
electronically submit a claim to us. To report a claim, call
800-247-5930.
About Interactive IntelligenceInteractive Intelligence
Inc. (Nasdaq: ININ) is a global provider of unified business
communications solutions for contact center automation, enterprise
IP telephony, and business process automation. The company was
founded in 1994 and has more than 3,500 customers worldwide.
Interactive Intelligence is among Software Magazine’s top 500
global software and services suppliers, is a BusinessWeek “hot
growth 50” company, and is among Fortune Small Business magazine’s
top 100 fastest growing companies. The company is also positioned
in the leaders’ quadrant of the Gartner 2008 Contact Center
Infrastructure, Worldwide Magic Quadrant report. Interactive
Intelligence employs approximately 650 people and is headquartered
in Indianapolis, Indiana. It has 14 offices throughout North
America, Latin America, Europe, Middle East, Africa and Asia
Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company’s SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
Photos/Multimedia Gallery Available:
http://www.businesswire.com/cgi-bin/mmg.cgi?eid=6253578&lang=en
ININ-G
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From May 2024 to Jun 2024
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From Jun 2023 to Jun 2024