Rockford Mutual Insurance Deploys Content Management and Workflow Products from Interactive Intelligence
February 23 2010 - 9:00AM
Business Wire
Rockford Mutual Insurance, a property and casualty insurance
company, has reported increased efficiencies and reduced costs in
its claims department after deploying content management and
workflow products from Interactive Intelligence (Nasdaq: ININ).
The Interactive Intelligence products purchased by Rockford
Mutual are part of the company’s AcroSoft product line designed to
streamline insurance processes by digitizing documents into
electronic format for more effective access and routing.
“The Interactive Intelligence content management and workflow
products have helped us increase efficiencies by enabling us to
more easily and quickly share information between our systems,
while at the same time reducing errors by eliminating the need for
rekeying,” said Rockford Mutual Insurance vice president of claims,
Roger Kaage. “These efficiencies have also led to lower operating
costs by re-allocating human resources so we’re able to process
more claims without adding staff. Plus, we use less paper which not
only adds to our cost savings, but is better for the
environment.”
Prior to selecting the Interactive Intelligence products,
Rockford Mutual Insurance reviewed several other systems, but found
they were not as compelling based on functionality, simplicity, and
ease-of-integration.
“Having never used an electronic content management product, we
needed a solution that was easy to use and could integrate with our
existing databases,” Kaage said. “The Interactive Intelligence
products met all our requirements and the company proved to be
incredibly responsive to our needs.”
Rockford Mutual Insurance was assisted with the installation by
a unique “Live in Five” Interactive Intelligence implementation and
training program designed to provide the fastest return on
investment.
“Using the ‘Live in Five’ model ensured our new solution was
tailored to our needs so we could get the most out of it,” Kaage
said. “As promised, our users were thoroughly trained in just five
days and the cut-over was exceptionally smooth.”
In addition to providing specialized training, Interactive
Intelligence maintains dedicated development, sales, marketing, and
support teams focused on providing IP communications and business
process automation solutions for the insurance industry.
Rockford Mutual Insurance plans to expand its Interactive
Intelligence deployment this year to support its underwriting
department.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications and insurance content
management solutions. Its insurance content management solutions
include document management, workflow management, and reporting.
These solutions target customers nationwide in the mid-sized
Property & Casualty (P&C) and Life Insurance markets, as
well as Third-Party Administrators (TPAs) and self-insured’s.
Interactive Intelligence was founded in 1994 and has more than
3,500 customers worldwide. Interactive Intelligence is a
BusinessWeek “hot growth 50” company, and is among Fortune Small
Business magazine’s top 100 fastest growing companies. The company
employs approximately 650 people and is headquartered in
Indianapolis, Indiana. It has 14 offices throughout North America,
Latin America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
Photos/Multimedia Gallery Available:
http://www.businesswire.com/cgi-bin/mmg.cgi?eid=6189546&lang=en
ININ-G
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From May 2024 to Jun 2024
Interactive Intelligence Grp., Inc. (NASDAQ:ININ)
Historical Stock Chart
From Jun 2023 to Jun 2024