Interactive Intelligence Receives Product of the Year Awards for Its Contact Center and Enterprise IP Telephony Software
March 03 2009 - 9:00AM
Business Wire
Interactive Intelligence (Nasdaq: ININ), a global provider of
unified IP business communications solutions, has received
Technology Marketing Corp.�s (TMC) 2008 Product of the Year Awards
for its contact center and enterprise IP telephony software.
TMC honored the Interactive Intelligence Customer Interaction
Center� (CIC) and Enterprise Interaction Center� (EIC) software
products for their unique integration to Microsoft�s Office
Communications Server 2007, which featured a first-of-its-kind
synchronized presence capability for true real-time
collaboration.
�Interactive Intelligence continues to bring value to the
contact center and enterprise IP telephony markets,� said TMC CEO,
Nadji Tehrani. �The resulting collaboration benefits, along with
other innovative aspects of its latest Office Communications Server
2007 integration, make Interactive Intelligence a most deserving
winner of our Product of the Year Awards.�
Interactive Intelligence developed its CIC and EIC software
products based on open, single-platform architecture with inherent
multichannel processing. This architecture was designed to deliver
comprehensive applications minus the cost and complexity introduced
by multipoint products.
�We appreciate TMC for acknowledging the innovation that
continues to drive our product development efforts,� said senior
vice president of worldwide marketing, Joe Staples. �Our latest
Office Communications Server 2007 integration is another step in
our ongoing commitment to protect customer investments, while
giving them the most feature-rich solutions on the market.�
CIC and EIC offer mid-size to large contact centers and
enterprises a multitude of built-in capabilities, including
SIP-based switching; multichannel routing and queuing;
outbound/blended dialing; presence management; multichannel quality
monitoring; workforce management; interactive voice response;
unified messaging; Web self-service; e-mail response and knowledge
management; and communications-based process automation.
For more information about the Interactive Intelligence
solutions for contact center automation, enterprise IP telephony,
and enterprise messaging, visit
www.inin.com/ProductSolutions/Pages/default.aspx.
The TMC Product of the Year Awards recognize companies that
demonstrate excellence in technological advancement and application
refinements. For more information about the awards, visit
www.tmcnet.com.
Founded in 1972, TMC is the world�s leading business-to-business
and integrated marketing media company. It publishes Customer
Interaction Solutions, INTERNET TELEPHONY, Unified Communications,
and IMS Magazine.
About Interactive Intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global
provider of unified business communications solutions for contact
center automation, enterprise IP telephony, and enterprise
messaging. The company was founded in 1994 and has more than 3,000
customers worldwide. Interactive Intelligence is among Software
Magazine�s top 500 global software and services suppliers, is
ranked among NetworkWorld�s top 200 North American networking
vendors, is a BusinessWeek �hot growth 50� company, and is among
FORTUNE Small Business magazine�s top 100 fastest growing
companies. The company is also positioned in the leaders quadrant
of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic
Quadrant report. Interactive Intelligence employs approximately 600
people and is headquartered in Indianapolis, Indiana. It has six
global corporate offices with additional sales offices throughout
North America, Europe, Middle East, Africa and Asia Pacific.
Interactive Intelligence can be reached at +1 317.872.3000 or
info@inin.com; on the Net: http://www.inin.com.
This release may contain certain forward-looking statements that
involve a number of risks and uncertainties. Factors that could
cause actual results to differ materially are described in the
company's SEC filings.
Interactive Intelligence Inc. is the owner of the marks
INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other
marks. All other trademarks mentioned in this document are the
property of their respective owners.
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