ININ Interactive Intelligence Grp., Inc.

Miercom, an independent test lab specializing in voice over IP, has awarded its "Performance Verified" certification to Interactive Intelligence Inc.'s (Nasdaq:ININ) session initiation protocol-based IP communications software for contact centers and enterprises. Based on a three-day, hands-on test of the company's SIP-based contact center automation software called Customer Interaction Center(R) (CIC), Miercom verified an average sustained call load of 4,800 concurrent calls, while exhibiting better than 99.999 percent call-handling success. "In addition to proving CIC's impressive scalability and reliability, our test results also highlight its unique all-software, all-SIP architecture for ease-of-expansion and ease-of-maintenance," said Miercom president and founder, Ed Mier. The Miercom test simulated 2,400 simultaneous customer calls connected to automatic call distribution-designated agents -- all concurrently recorded -- and another 2,400 simultaneous customer calls in interactive voice response. The test simulated incoming call-handling of 16 calls per second. CIC processed more than 1 million calls over a single one-day period. "Based on the Miercom test results, our customers now have the reassurance that they won't have to sacrifice scalability or reliability to realize the benefits of a truly standards-based solution making full use of SIP -- not just a few proprietary SIP extensions found in competitive products," said Interactive Intelligence president, founder and CEO, Dr. Donald E. Brown. Miercom tested the latest release of CIC, version 2.4, with its SIP-based option, and Intel's HMP software, which eliminates the need for voice boards for an "all-software" VoIP deployment. The test bed incorporated the Interactive Intelligence Interaction Media Server(TM), designed to handle very large call volumes by offloading real-time media-stream processing and recording. Also included in the test bed was the Interactive Intelligence Interaction SIP Proxy(TM) for intelligent call routing, load-balancing, and security. In addition to verifying CIC's scalability and reliability, Miercom also praised the software's survivability, emphasizing its ability to provide "uninterrupted customer service" with "no single point of failure." The test results also showed impressive flexibility, according to Miercom. "By eliminating the need for voice processing boards and a bunch of separate servers for core functionality such as ACD and IVR, CIC offers an incredibly flexible, elegant architecture - clean, straightforward, and truly open," Mier concluded. To read the complete Miercom "Performance Verified" report, visit http://www.inin.com/News/PressCoverage/presscoverage.asp?id=266. About Miercom With hundreds of its product-comparison analyses published over the years in such leading network trade periodicals as Business Communications Review and Network World, Miercom's reputation as the leading, independent product test center is unquestioned. Founded in 1988, the company has pioneered the comparative assessment of networking hardware and software, having developed methodologies for testing products from SAN switches to VoIP gateways and IP PBX's. Miercom's private test services include competitive product analyses, as well as individual product evaluations. Products submitted for review are typically evaluated under the "NetWORKS As Advertised(TM)" program, in which networking-related products must endure a comprehensive, independent assessment of the products' usability and performance. Products that meet the appropriate criteria and performance levels receive the "NetWORKS As Advertised(TM)" award and Miercom Labs' testimonial endorsement. The company can be reached at +1 800.643.7266; on the Net: http://www.miercom.com. About Interactive Intelligence Interactive Intelligence Inc. (Nasdaq:ININ) offers business communications software solutions for contact center automation, enterprise IP telephony, unified communications, and self-service automation. The company was founded in 1994 and has more than 2,000 customers worldwide. Recent awards include CRM Magazine's 2006 Rising Star Excellence Award, Network Computing Magazine's 2006 Well-Connected Award, Software Magazine's 2005 Top 500 Global Software and Services Companies, Miercom's 2005 Best Integrated Multimedia IP Contact Center product award, and Frost & Sullivan's 2005 Excellence in Technology of the Year Award. Interactive Intelligence employs more than 400 people and is headquartered in Indianapolis. The company has 12 offices throughout North America, Europe and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: http://www.inin.com. This release contains certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.