ENGLEWOOD, Colo., June 17, 2019 /PRNewswire/ -- Today, DISH
announced the launch of a new direct-to-consumer brand, OnTech
Smart Services, providing consumers with professional installation,
set-up and education for the latest smart home devices and
entertainment systems.
OnTech provides customers an unrivalled in-home experience with
a full suite of convenient, start-to-finish solutions including
professional installation of products from Google Nest, Ring,
Linksys, Wemo, Roku®, Yale,
Polk Audio and Klipsch Audio among others.
"OnTech connects a growing group of consumers who want the
convenience of a smart home, but don't have the time or know-how to
get the most out of the latest devices," said Nick Rossetti, senior vice president of OnTech
Smart Services. "Our goal is to connect people with things to make
life easier and technology more accessible."
OnTech launches today in 11 major markets, with a focus on
providing exceptional customer service to the selected areas and an
eye towards additional expansion in the near future.
Consumers can purchase smart home products and services online
directly from OnTechSmartServices.com and schedule convenient
delivery and installation appointments as soon as the same
day. Appointments include one-on-one education from a
professionally trained technician to teach consumers about how to
operate and personalize their new smart home products.
"With delivery and installation available as soon as the same
day, you can buy a video doorbell, have it installed, and know how
to watch it on your phone by dinner time."
OnTech technicians also perform additional popular services that
help put the finishing touches on entertainment spaces, including
TV mounting, power relocation, fishing wires, cord management,
digital TV antenna installation and more.
As an authorized service provider for its partner brands, as
well as a Nest Pro Elite partner, OnTech technicians receive
professional training from its partners on a carefully curated list
of smart home products and services including indoor and outdoor
cameras, video doorbells, smart locks, smart plugs, thermostats and
home audio.
OnTech will also be installing award-winning products from
Linksys, including the Velop Whole Home Mesh WiFi System, to
enable a connected lifestyle for people at home, at work and on the
move.
"The foundation of a smart home is robust, future-proofed
connectivity. The combination of OnTech and Linksys provides
our mutual customers with the best consultative and installation
support," said Chet Pipkin, CEO and
founder Belkin International. "We recently asked consumers, and 77
percent of U.S. households want greater performance from their
WiFi network. We are thrilled to provide superior services with the
help of OnTech."
"DISH developed best-in-class in-home service over three decades
of focusing on our people, process and technology," said Rossetti.
"Our people make the difference, translating their technical
expertise to customers. We're like that tech-savvy friend who can
install your technology and also teach you how to use it."
DISH handpicked and professionally trained the OnTech
technicians from its In-Home Services group which holds a 95
percent overall customer satisfaction rating, a 4.7 star rating on
Amazon (or 94 percent positive) and were ranked #1 by
J.D. Power for telecom in-home service technician satisfaction
in both 2018 and 2019.
DISH introduced its initial Smart Home Services to customers of
its satellite television service in 2011, expanding its offerings
to include TV mounting, surround sound and home networking. In
2015, select DISH Smart Home Services launched in the Amazon
Marketplace, and today OnTech launches, providing all consumers
with direct access to an even broader set of products and
services.
"Our technicians visit millions of customer homes each year,
installing and educating our customers on experiences that make
their lives better," said Rossetti. "OnTech brings that expertise
to an even wider set of consumers, in a one-stop-shop experience
where they can pick from the most popular devices combined with the
highest rated in-home service."
Consumer studies project that more than half of U.S. homes will
have a smart home device in five years. According to the
Consumer Technology Association, 85 percent of consumers who have
used professional smart home installation did it because installers
have the tools and expertise that the consumers lacked. And four in
five of those who used professional installation would recommend it
to friends and family.
OnTech launched today in the following markets:
For more information about OnTech, or to order products and
services, visit www.OnTechSmartServices.com.
About OnTech Smart Services
OnTech Smart Services is a
direct-to-consumer smart home services brand launched by DISH in
2019. OnTech offers connected home devices and entertainment
systems from the best smart home brands, with worry-free
installation services. OnTech leverages three decades of
award-winning in-home expertise and professionally trained
technicians, taking its services beyond DISH customers to deliver
products and services to all consumers. Visit
www.OnTechSmartServices.com.
About DISH
Since 1980, DISH has served as the
disruptive force in pay-TV, driving innovation and value on behalf
of consumers. By listening to customers and taking bold steps to
make TV better, DISH's award-winning entertainment technology and
in-home installation services remain unmatched by competitors. DISH
continues to push the industry forward with its over-the-top
television service, Sling TV. DISH Network L.L.C. is a wholly owned
subsidiary of DISH Network Corporation (NASDAQ:DISH), a Fortune 250
company. Visit www.dish.com.
Subscribe to DISH email alerts:
http://about.dish.com/alerts
Follow @DISHNews on Twitter: twitter.com/DISHNews
Find OnTech on Facebook:
https://www.facebook.com/ontechsmartservices
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SOURCE DISH Network Corporation