CSG Earns Recognition from Leading Analyst Firms
January 23 2024 - 8:30AM
Business Wire
Leadership recognition demonstrates the
company’s depth, innovation and industry expertise
Communication service providers (CSPs) are racing to modernize
their operations and deliver dynamic and personalized experiences
for their customers. To leverage automation, intelligence and
orchestration, they’re working to improve the customer experience
across all touchpoints. In 2023, CSG® (NASDAQ: CSGS)’s
award-winning solutions and integrated omnichannel approach helped
global brands transform their customer experience, earning CSG
recognition from leading analyst firms Gartner, Frost &
Sullivan, Kaleido Intelligence, MGI and Quadrant Knowledge
Solutions.
In recent months, CSG has been recognized as:
- A Niche player in the 2023 Gartner® Magic Quadrant™
for Configure, Price and Quote Application Suites
- CSG Quote & Order enables CSPs to configure products with
live pricing, creating comprehensive orders that seamlessly flow
from quotes to fulfillment. An API-powered CPQ solution built for
complex B2B services, it provides CSPs with the composability and
order management capabilities they need to drive faster time to
revenue and deliver a better overall customer experience.
- A Leader in the 2023 Frost Radar for 5G Revenue Management
and Monetization
- CSG enables CSPs to reduce reliance on multi-vendor solutions,
lowering time to market and total cost of ownership by integrating
charging, billing, policy control and interconnect. The depth of
its capability portfolio, modular SaaS platforms and unique
partnership-driven approach earn CSG a leadership placement for its
ability to monetize a variety of 5G use cases on a single SaaS
platform.
- Frost & Sullivan writes: "CSG has proven how it can
integrate assets from a network and a messaging portfolio to
provide a one-stop shop for CSPs. The company has mastered the
challenges of hybrid operations."
- A Leader in the 2023 MGI 360 Rating: The Agile
Billing Top 50 Buyers Guide
- MGI recognized CSG Ascendon as “a good fit for organizations
looking to create modern monetization capability to support new
business initiatives”. The report states: "CSG Ascendon represents
a multi-tenant SaaS approach to monetization tools for B2C-oriented
digital services. It has a sophisticated product catalog
capability, can support customer and product hierarchies and
abstract complex pricing methods, including usage."
- A Champion in the 2023 Kaleido Intelligence Roaming Vendor
Hub – Clearing & Settlement
- CSG Retail Roaming Management platform enables CSPs to build
new dynamic digital wholesale services and to drive the associated
business models over 4G and 5G networks of any size. Kaleido notes:
The CSG platform is "agile and extensible, bringing significant new
functionality with minimal disruption to existing
infrastructure."
- CSG was also recognized as a High-Flyer in the Roaming
Analytics & VAS and Fraud Management rating categories.
- A Leader in the 2023 SPARK Matrix: Configure, Price
& Quote
- CSG Quote & Order helps service providers deliver complex
digital offerings by addressing the dual challenges of B2B2X
relationships with customers and partners. Its comprehensive
capabilities, impressive customer references, well-defined roadmap
and vision and a highly scalable product suit earn CSG strong
ratings for technological excellence and customer impact.
- Quadrant Knowledge Solutions notes: "CSG offers a leading CPQ
portfolio, customized specifically for the telecom industry, apart
from also having strong third-party partnerships, robust functional
capabilities and an extensive customer base."
Beyond these recognitions, CSG is mentioned in the 2023 Gartner
Market Guide for CSP Customer Management and Experience Solutions,
which CIOs can use to shape their sourcing strategy by
understanding the investments and directions of representative
vendors. CSG was also mentioned in the 2022 Gartner Market Guide
for Revenue Management and Monetization as one of 20 vendors
providing a wide variety of solutions, offering different
portfolios, deployment/implementation approaches and focus areas
for various segments of CSPs.
“Global operators trust CSG to modernize their business because
we've demonstrated time and again that we understand their
customers’ needs and provide the capabilities they need to drive
tangible growth,” said Chad Dunavant, Chief Product & Strategy
Officer, CSG. “The breadth and depth of our portfolio support CSPs
regardless of their focus on B2C, B2B or B2B2X as we empower them
to deliver new services faster than competitors, increase customer
satisfaction and boost brand loyalty. This has been our bread and
butter for 40+ years and is why industry analysts consistently rank
CSG among the leading BSS solution providers across the
industry.”
For more information about CSG, visit www.csgi.com.
Gartner, Magic Quadrant for Configure, Price and Quote
Application Suites, Mark Lewis, Dayna Radbill, 11 December
2023.
Gartner does not endorse any vendor, product or service depicted
in its research publications, and does not advise technology users
to select only those vendors with the highest ratings or other
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of Gartner's research organization and should not be construed as
statements of fact. Gartner disclaims all warranties, expressed or
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used herein with permission. All rights reserved.
About CSG
CSG empowers companies to build unforgettable experiences,
making it easier for people and businesses to connect with, use and
pay for the services they value most. Our customer experience,
billing and payments solutions help companies of any size make
money and make a difference. With our SaaS solutions, company
leaders can take control of their future and tap into guidance
along the way from our fiercely committed and forward-thinking
CSGers around the world.
Want to be future-ready and a change-maker like the global
brands that trust CSG? Visit csgi.com to learn more.
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version on businesswire.com: https://www.businesswire.com/news/home/20240123732657/en/
Kristine Østergaard Public Relations +44 (0)79 2047 7204
kristine.ostergaard@csgi.com
John Rea Investor Relations +1 (210) 687-4409
john.rea@csgi.com
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