Online Training Delivers Immediate ROI for Goss International Customers

Goss International, a manufacturer of printing presses and finishing equipment for the commercial and newspaper printing industry, has driven cost savings for its customers of as much as $40,000 in one week since adding an online training solution from Citrix Online, a division of Citrix Systems, Inc. Goss International has used Citrix® GoToTraining®, an easy-to-use, affordable tool for delivering interactive, online training sessions from any location, to provide its customers electrical maintenance training on its printing equipment.

Previously, Goss had been conducting training sessions exclusively onsite at customers’ premises, which was time consuming and expensive. Trainings typically required shutting down customer presses and lining up crews for participation. For a customer with a mid-size printing operation, the potential loss in production time for a one-week onsite training session ran as high as $40,000. Also, with printers working two 12-hour shifts, there was not time to train the second shift.

This year, the company added an online option to the electrical maintenance training programs for newspaper printers which eliminated travel costs and minimized costly operational downtime for its customers.

“We’ve really transformed a sector of our business. In addition to the substantial cost savings we’ve realized since using GoToTraining, we can train more customers, record and monitor the sessions and offer clients flexibility and convenience,” explained Rick Aubin, manager of U.S. training programs, Goss International. “One of our electrical trainers has significantly increased his productivity with 75 percent of his job exclusively done through online training. We’ll continue to evaluate where GoToTraining may be incorporated into other facets of our training in the future.”

“Our purpose-built training solution makes it easy for companies and their customers to transition their training programs online,” said Elizabeth Cholawsky, vice president of products and client services, Citrix Online. “GoToTraining provides the flexibility companies need to extend the reach of their training programs and maintain a competitive edge, as well as increase efficiency and productivity. It also enables significant cost savings, as demonstrated by Goss’ deployment of GoToTraining.”

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Twitter: @gototraining

About GoToTraining

With GoToTraining, businesses of all sizes can easily move their learning programs online and instantly deliver live, interactive training sessions to participants at any location, enabling trainers to broaden their reach and effectiveness while saving time and lowering travel costs. Key features include full-service registration, content library and material distribution, real-time curriculum management, application and desktop screen-sharing, testing and integrated audio conferencing. For more information and a 30-day trial, go to www.gototraining.com.

About Citrix Systems, Inc.

Citrix Systems, Inc. (NASDAQ:CTXS) is a leading provider of virtual computing solutions that help companies deliver IT as an on-demand service. Founded in 1989, Citrix combines virtualization, networking, and cloud computing technologies into a full portfolio of products that enable virtual workstyles for users and virtual datacenters for IT. More than 230,000 organizations worldwide rely on Citrix to help them build simpler and more cost-effective IT environments. Citrix partners with over 10,000 companies in more than 100 countries. Annual revenue in 2009 was $1.61 billion.

Citrix® and GoToTraining® are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

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