DUBAI, UAE, Sept. 27, 2022 /PRNewswire/ -- Accedian and
Cisco today announced that they are helping Zain
Kuwait automate its network with increased network visibility
and service assurance to deliver superior B2B customer
experiences.
Zain Kuwait, the leading
digital service provider in the country, partnered with Accedian
and Cisco to enhance visibility and insight into its network. With
the integration of Accedian Skylight into Cisco's Crosswork Network
Automation platform, Zain Kuwait gains a single view of its network
and service performance at a per-customer granularity to help meet
its B2B customers' needs proactively.
This strategic relationship between Accedian and Cisco provides
Zain Kuwait with:
- Unparalleled visibility into its own network: Powerful
reporting and analytics available in flexible dashboards enable
insight from the microsecond-level to the holistic network view,
giving Zain Kuwait end-to-end network, application, and service
performance visibility, data granularity, and the ability to better
detect performance issues.
- Service assurance "as a service": Zain Kuwait can now provide customer-specific
dashboards and offer this additional visibility and service
assurance "as a service" to its customers.
- Improved automation: Streamlines everyday network tasks
and functions to keep repetitive processes controlled and managed
automatically as network service availability improves, without
impacting the customer experience.
Gerhard Auer, vice president
of sales for EMEA, Accedian, said: "By collaborating with
Cisco, we're able to provide Zain Kuwait with a best-in-class
solution that improves the customer experience and gives the
company unparalleled network visibility, all through an automated
platform that helps streamline operations and launch new, assured
services more quickly and confidently. Together, we're also helping
Zain Kuwait augment their service offerings to end customers by
enabling them to provide the joint solution 'as a service'."
Mohamed Tantawi, managing
director, telcos and service providers, META, Cisco, said: "At
Cisco, we're dedicated to helping our customers accelerate their
business outcomes with network automation. Working with Accedian,
we're enabling Zain Kuwait to simplify network operations with
increased visibility and real-time insights, while also automating
service assurance to help future-proof their networks."
Nawaf AL-Gharabally, CTO, Zain Kuwait, said: "Our goal
has been to further strengthen our leadership position in the
market as the first destination for digital business solutions. To
do so, we were keen on leveraging our rich partnership ecosystem to
proactively act on quality of experience issues and introduce more
automation into our daily operations that will drastically enhance
our B2B customer experience and provisioning. That requires full
visibility and deep, granular insight into the full reality of
what's happening in our networks. Since our B2B customers also
require this type of granular visibility, we have collaborated with
Cisco and Accedian to meet this need for our business customers by
offering them this service through a customer portal."
About Accedian
Accedian is a leader in performance analytics and end user
experience solutions, dedicated to providing our customers with the
ability to assure and secure their digital infrastructure, while
helping them to unlock the full productivity of their users.
We are committed to empowering our customers with the ability to
see far and wide across their IT and network infrastructure and a
microscopic ability to dive deep and understand the experience and
security of every user, helping them to delight and protect their
own customers each and every time.
Accedian has been delivering solutions to high profile customers
globally for over 15 years.
For more information, visit accedian.com
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in technology that
powers the Internet. Cisco inspires new possibilities by
reimagining your applications, securing your enterprise,
transforming your infrastructure, and empowering your teams for a
global and inclusive future. Discover more on The Newsroom and
follow us on Twitter at @Cisco.
Cisco and the Cisco logo are trademarks or registered trademarks
of Cisco and/or its affiliates in the U.S. and other countries. A
listing of Cisco's trademarks can be found at
www.cisco.com/go/trademarks. Third-party trademarks mentioned are
the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and
any other company.
About Zain Kuwait
Mobile Telecommunications Company "Zain" was founded in 1983 in
Kuwait as the first mobile
telecommunications company in the Middle
East and Africa. The
Group's flagship operation has enjoyed a proud history of
achievements since then, including becoming the first telecom
operator to launch a commercial GSM service in the region in 1994,
as well as becoming the first telecom company in Kuwait to launch nationwide 4G LTE Internet
services in 2012. In May 2019, Zain
Kuwait announced its network was fully ready for the commercial
launch of fifth generation wireless technology (5G) to be the first
operator to offer 5G technology in the GCC region via the Kuwaiti
market with nationwide coverage of all areas in June 2019.
Accedian Press Contact
Shannon Van Every
Force4 Technology Communications
E: shannon@force4.co
Cisco Press Contact
Rasha Zaki
Head of Communications – MEA, Cisco
E: razaki@cisco.com
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