Apollo Gets Data Request From Accreditor Following GAO Report
August 16 2010 - 9:20AM
Dow Jones News
Apollo Group Inc.'s (APOL) University of Phoenix has been asked
by its accrediting agency to show evidence it complies with the
group's standards, the company said in a securities filing
Monday.
Apollo, whose University of Phoenix was featured in an
undercover investigation earlier this month by the U.S. Government
Accountability Office exposing questionable practices in 15
for-profit schools' student recruitment offices, was asked by the
Higher Learning Commission to address the report's allegations and
to submit a report detailing any remedial measures being
undertaken.
The GAO's report sent shockwaves through the for-profit higher
education sector, as it alleged recruiters at the
schools--including campuses at University of Phoenix, Washington
Post Co.'s (WPO) Kaplan Higher Education unit, Education Management
Corp.'s (EDMC) Argosy University and Corinthian Colleges Inc.'s
(COCO) Everest College--provided misleading data or even encouraged
fraudulent activity in order to boost enrollment figures.
The report was issued during a Senate Health, Education, Labor
and Pensions Committee hearing on student enrollment at for-profit
schools.
University of Phoenix, with more than 476,000 students online
and at bricks-and-mortar campuses, said in the Securities and
Exchange Commission filing it believes it is fully compliant with
HLC accreditation criteria and will cooperate fully with the
agency.
The school has until Sept. 1 to issue the report, which must
include evidence demonstrating it isn't encouraging inappropriate
behavior by recruiters and detailed information about policies
relating to marketing and admissions, among other information.
The data request comes as the accrediting agency, the Higher
Learning Commission, is under increased scrutiny as well. The HLC
faced criticism earlier this year after granting approval to Career
Education Corp.'s (CECO) American Intercontinental University
despite expressing concerns over its measure of a credit hour.
The Senate hearing earlier this month included a harsh
assessment of accreditors, as legislators questioned their efficacy
after allowing schools to practice high-pressure recruiting
tactics. The GAO report found some recruiters understated tuition
costs, misled prospective students regarding their potential income
after graduation and encouraged them to lie on financial aid
forms.
The University of Phoenix earlier this month issued a statement
reiterating a number of student protection policies, in response to
the GAO report findings, and said it has initiated an internal
investigation.
"While we still have work to do, we have initiated a rigorous
compliance process designed to improve oversight of our policies
and procedures including our recruitment practices, and we are
making significant improvements to the way we train and evaluate
our student counselors," Apollo's co-chief executive Greg Cappelli
said in the statement.
The company said it has a "systemic review" of its compensation
model for employees who enroll and advise students and is
implementing a call monitoring system to oversee calls from
prospective students, among other programs.
Corinthian and Education Management have said they conduct
"mystery shopping" programs, and Education Management noted it was
singled out for some good practices in the GAO report. Kaplan
suspended new enrollment at the two schools featured in the
investigation and is conducting an internal review.
-By Melissa Korn, Dow Jones Newswires; 212-416-2271;
melissa.korn@dowjones.com
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