BigCommerce Recognized with IDC SaaS Award for Customer Satisfaction in Digital Commerce
November 02 2023 - 8:00AM
Business Wire
IDC SaaS CSAT Awards recognize the leading SaaS
vendors that received the highest customer satisfaction score based
on IDC's SaaSPath Survey
BigCommerce (Nasdaq: BIGC), a leading Open SaaS ecommerce
platform for fast-growing and established B2C and B2B brands, today
announced it has been honored with an IDC 2023 SaaS Customer
Satisfaction Award for Digital Commerce.
“At BigCommerce, our customers are at the heart of everything we
do,” said Meghan Stabler, senior vice president at BigCommerce. “We
work extremely hard to deliver an industry-leading platform that
powers growth for the world’s most sophisticated and complex brands
and retailers. This recognition validates that we are delivering on
our commitment to our customers.”
IDC’s customer satisfaction award program, the IDC SaaS,
Services and Cloud CSAT Awards, recognizes the leading
Software-as-a-service (SaaS) vendors in each application market,
Infrastructure-as-a-service vendors in each industry, and the
Professional Services firms in each services market, who receive
the highest customer satisfaction scores based on IDC’s SaaS Path,
Services Path and Cloud Path surveys.
SaaS Path, Services Path and Cloud Path are global surveys that
in combination cover more than 7,000 organizations across all
geographic regions and company sizes, where customers are asked to
rate their vendor on more than two dozen different customer
satisfaction metrics. All customer satisfaction metrics and ratings
are collected solely from current customers of the vendors being
rated, to ensure scoring reflects up-to-date customer sentiment
based on proper vendor familiarity and knowledge.
Each customer is asked to rate their primary application vendor
on 32 different metrics, including 20 customer satisfaction metrics
and 12 vendor vulnerability categories. These 32 metrics span
across 3 main categories of review, including the vendor itself and
its relationship with the customer, several aspects of the
product’s implementation, and a broad range of assessment examining
the product’s usage and value.
About BigCommerce
BigCommerce (Nasdaq: BIGC) is a leading open
software-as-a-service (SaaS) ecommerce platform that empowers
brands and retailers of all sizes to build, innovate and grow their
businesses online. BigCommerce provides its customers sophisticated
enterprise-grade functionality, customization and performance with
simplicity and ease-of-use. Tens of thousands of B2C and B2B
companies across 150 countries and numerous industries use
BigCommerce to create beautiful, engaging online stores, including
Ben & Jerry’s, Molton Brown, S.C. Johnson, Skullcandy, Solo
Stove, Ted Baker and Vodafone. Headquartered in Austin, BigCommerce
has offices in London, Kyiv, San Francisco, and Sydney. For more
information, please visit www.bigcommerce.com or follow us on
Twitter, LinkedIn, Instagram and Facebook.
BigCommerce® is a registered trademark of BigCommerce Pty. Ltd.
Third-party trademarks and service marks are the property of their
respective owners.
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version on businesswire.com: https://www.businesswire.com/news/home/20231102378400/en/
Brad Hem pr@bigcommerce.com
BigCommerce (NASDAQ:BIGC)
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