Peppermill Casinos Selects Agilysys rGuest® Express to Enable Guest Self-Service and Improve the Guest Journey
August 11 2020 - 8:39AM
Business Wire
Customer Expands Partnership with Agilysys to
Reduce Lines at the Front Desk and Meet Guest Demands for a
Contactless User Experience
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
next-generation hospitality software solutions and services, today
announced that Peppermill Casinos has expanded its existing
Agilysys relationship with the addition of Agilysys’ innovative new
cloud-based SaaS contactless mobile guest self-service check-in/out
solution, rGuest Express, at all their properties.
A longtime user of Agilysys’ industry-leading PMS ecosystem of
solutions, Peppermill looked to Agilysys to help reduce lines at
their front desk awhile ensuring a safe, contactless mobile
check-in/out experience to enhance the guest journey. rGuest
Express helps maintain social distancing and reduces direct contact
while speeding guests on their way to enjoying everything the
property has to offer. With rGuest Express, Peppermill is able to
improve guest satisfaction, promote healthy practices and optimize
operations across its properties. And when Peppermill is ready to
adopt digital keys, rGuest Express is also ready with integration
to popular electronic locks as well as mobile ID verification.
“When searching for a way to enable a contactless guest
experience, we once again chose Agilysys as our partner in order to
increase operational efficiency and enhance guest service. rGuest
Express allows us to deliver a more personalized guest journey,
while the hotel enjoys reduced lines at the front desk, greater
staff productivity, and reduced operating costs,” said Peppermill
Casinos’ Corporate Director of Information Technology, Jeff Lew.
“In addition, we look forward to expanding our use of rGuest
Express in the future by offering digital keys to further
streamline the guest experience.”
The Peppermill has always been a solid member of the community
and has continuously raised the bar for providing an outstanding
resort experience in Northern Nevada, garnering hundreds of
accolades from community and industry peers and publications
including selection as one of the “Top 10 Casinos in America” by
MSN with CitySearch.
“We are excited about our growing relationship with Peppermill,”
said Darren Student, Vice President of Sales – Gaming at Agilysys.
“As Agilysys continues to expand our PMS and POS product
ecosystems, all based on modern cloud-native and on-prem ready
technologies, the value we offer to leading hospitality providers
like Peppermill also continues to grow. Agilysys rGuest Express
will help them implement social distancing guidelines and reduce
direct guest contact with a modern guest self-service solution. We
are proud to be a partner of Peppermill Casinos and we look forward
to helping them deliver a more efficient and seamless guest
experience with our rapid product innovation and world class
customer service.”
rGuest Express enables guests to check-in and check-out
via a mobile device or lobby kiosk with support for digital keys,
ID verification and key encoding. With rGuest Express, guests
benefit from a streamlined experience, and the hotel enjoys reduced
lines at the front desk, greater staff productivity, and reduced
operating costs.
About Agilysys
Agilysys has been a leader in hospitality software for more than
40 years, delivering innovative guest-centric technology solutions
for gaming, hotels, resorts and cruise, corporate foodservice
management, restaurants, universities, healthcare, and sports and
entertainment. Agilysys offers the most comprehensive software
solutions in the industry, including point-of-sale (POS), property
management (PMS), inventory and procurement, payments, and related
applications, to manage the entire guest journey. Agilysys is known
for its leadership in hospitality, its broad product offerings and
its customer-centric service. Some of the largest hospitality
companies around the world use Agilysys solutions to help improve
guest loyalty, drive revenue growth and increase operational
efficiencies. Agilysys operates across the Americas, Europe, the
Middle East, Africa, Asia-Pacific, and India with headquarters
located in Alpharetta, GA.
For more information, visit www.agilysys.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200811005519/en/
Media: Robert Shecterle, Agilysys, Inc., 770-810-6046,
robert.shecterle@agilysys.com
Investors: Jessica Hennessy, Agilysys, Inc., 770-810-6116,
jessica.hennessy@agilysys.com
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