Wind Creek Hospitality Selects Agilysys Solutions to Enhance the Guest Journey & Improve Operations
June 02 2020 - 9:03AM
Business Wire
Resort Expands Partnership with Agilysys for
SWS Inventory & Procurement, And Adds InfoGenesis®
Point-Of-Sale (POS), rGuest® Buy Guest Kiosk, rGuest® Buy OnDemand
& Agilysys Authorize
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
next-generation hospitality software solutions and services, today
announced that Wind Creek Hospitality has expanded its existing
relationship with Agilysys with the addition of the award-winning
InfoGenesis POS solution as well as rGuest® Buy Guest Kiosk,
rGuest® Buy OnDemand and Agilysys Authorize for all of its
properties.
A longtime user of Agilysys’ Stratton Warren System (SWS) for
inventory and procurement, Wind Creek expanded their SWS deployment
enterprise-wide including new sites. To complement SWS, Wind Creek
knew they wanted to look to Agilysys when selecting new POS, guest
self-service ordering and contactless payment software. Agilysys
partnered with Wind Creek to re-imagine the food and beverage guest
experience for their patrons. Leveraging Agilysys’ omni-channel
suite of solutions, Wind Creek is able to offer a contactless
experience, from ordering to delivery to payments, while still
retaining the warmth of service that exemplifies Wind Creek
Hospitality. Guest are now able to earn and redeem their gaming
rewards automatically at all Wind Creek outlets. Coupons and offers
that required patrons to print to redeem as well as operations to
manually track transactions are now eliminated in favor of
one-touch electronic redemption right at the point of sale.
“When searching for point-of-sale technology, the executive team
once again chose Agilysys as our partner in order to increase
operational efficiency and enhance guest service across the entire
property. These solutions are helping us heighten guest
satisfaction and continue to improve our service while delighting
our guests,” said Wind Creek Hospitality’s Chief Information
Officer, John Enriquez. “Agilysys has been a trusted partner for
many years, and we are confident their solutions for point-of-sale
and guest engagement will be a great fit for us.”
Dedicated to providing a first-class guest experience, Wind
Creek Hospitality has become one of the most respected and
fastest-growing brands in the gaming industry. Their portfolio
includes 10 properties located throughout the United States and the
Caribbean, with each destination providing a uniquely entertaining
escape for guests.
“We are thrilled about our expanding relationship with Wind
Creek,” said Ramesh Srinivasan, President and CEO at Agilysys. “I
have no doubt that our solutions will boost food and beverage
efficiency and help provide a more seamless guest journey across
all of their properties. We are proud to be a partner of Wind Creek
Hospitality and we look forward to helping facilitate a more
efficient, supportive guest experience with our rapid product
innovation and world class customer service.”
Wind Creek Hospitality (WCH) is the principal gaming
authority of the Poarch Band of Creek Indians. WCH manages the
Tribe’s gaming facilities including: Wind Creek Atmore, Wind Creek
Wetumpka, Wind Creek Montgomery, Wind Creek Bethlehem, Wa She Shu
Casino in Nevada, Renaissance Aruba Resort & Casino,
Renaissance Curacao Resort & Casino, and WindCreekCasino.com as
well as racetracks in Alabama and Florida.
InfoGenesis POS is an award-winning, comprehensive
point-of-sale system that combines easy-to-use terminal and tablet
touchscreen applications with industry-leading offline
capabilities. Its strong reporting and analysis features,
enterprise-grade menu and item configuration capabilities, and
multi-language support drive service flexibility and increased
operational efficiency.
rGuest Buy OnDemand is a self-service F&B
ordering solution that offers an intuitive guest-facing order and
pay experience. rGuest Buy OnDemand allows guests to place and pay
for orders using their own device - phone, tablet, laptop -making
the ordering process easier and freeing up staff to spend more time
with guests. The result is dramatically increased revenue
opportunities and more chances to enhance guest service.
Agilysys Authorize makes it easy to accept and track
cashless transactions whenever and wherever guests are, allowing
them to pay using methods that limit contact with staff. For
F&B payment, Authorize allows guests to use their own mobile
device, scan a QR code on the InfoGenesis check, review a digital
copy of the check, add a tip & initiate payment. Authorize also
provides support for fully-automated and secure online payments for
room deposits, 3rd party guarantees and folio charges - while
eliminating the need for manual credit card authorization forms
About Agilysys
Agilysys has been a leader in hospitality software for more than
40 years, delivering innovative guest-centric technology solutions
for gaming, hotels, resorts and cruise, corporate foodservice
management, restaurants, universities, healthcare, and sports and
entertainment. Agilysys offers the most comprehensive software
solutions in the industry, including point-of-sale (POS), property
management (PMS), inventory and procurement, payments, and related
applications, to manage the entire guest journey. Agilysys is known
for its leadership in hospitality, its broad product offerings and
its customer-centric service. Some of the largest hospitality
companies around the world use Agilysys solutions to help improve
guest loyalty, drive revenue growth and increase operational
efficiencies. Agilysys operates across the Americas, Europe, the
Middle East, Africa, Asia-Pacific, and India with headquarters
located in Alpharetta, GA.
For more information, visit www.agilysys.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200602005561/en/
Media: Robert Shecterle, Agilysys, Inc., 770-810-6046,
robert.shecterle@agilysys.com
Investors: Dave Wood, Agilysys, Inc., 770-810-7920,
dave.wood@agilysys.com
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