ISG Provider Lens™ report finds German
companies embracing ITIL principles to improve business processes
outside the IT environment
Enterprises in Germany, particularly those in the manufacturing
industry, are looking to service providers to help them leverage
the ServiceNow product suite to improve their process automation
and solution integration, according to a new report published today
by Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm.
The 2021 ISG Provider Lens™ ServiceNow Ecosystem Partners Report
for Germany finds widespread acceptance of IT service management
and asset management products and services, including ServiceNow.
Companies in Germany have long embraced these tools and are now
applying the ITIL framework to business processes outside of
IT.
The market for ServiceNow tools in Germany is driven by this
advanced approach to IT operations at most companies, the report
says. “The technology now available, supported by artificial
intelligence, machine learning and natural language processing,
offers a level of maturity that allows companies to automate and
integrate established processes to the greatest possible extent,”
said Andrea Spiegelhoff, partner, ISG EMEA, based in Germany.
Due to its broad capabilities, ServiceNow is often seen as the
cornerstone of a company's digitization strategy, a platform
capable of facilitating deep integration of digital solutions to
leverage their full potential and maximize return on digital
investment, the report says.
As a result of this view, this year’s study has been expanded to
evaluate providers of ServiceNow consulting services. Such
providers support a company’s digital transformation by
understanding ServiceNow as an integral part of the digital
strategy beyond the confines of IT.
In addition to these strategic planning partners, the report
evaluates companies that specialize in the implementation and
integration of ServiceNow, as well as providers that offer services
supporting the operation of an implemented solution. In addition to
purely technical capabilities, service providers must display an
understanding of the principles of service management and the
development and operation of process-oriented, industry-specific
workflows.
Meanwhile, enterprises considering ServiceNow tools should take
note of their growing functionality while seeking support from
service providers, the report recommends. Service providers, on the
other hand, should have expertise in specific industries as well as
an understanding of the integration needs and capabilities of
ServiceNow when used with other software architectures.
It is also important for service providers to understand the
enterprise’s core processes, personnel and culture, as well as the
adaptability of a company to change, and take all of these into
account when planning the new environment, the report says.
The 2021 ISG Provider Lens™ ServiceNow Ecosystem Partners Report
for Germany evaluates the capabilities of 22 providers across three
quadrants: ServiceNow Consulting Services, ServiceNow
Implementation and Integration Services and ServiceNow Managed
Services Providers.
The report names Capgemini and Infosys as leaders in all three
quadrants. Accenture, agineo, Cognizant, HCL, KPMG and T-Systems/OS
are named as leaders in two quadrants, and Atos, Deloitte, Tech
Mahindra and Wipro are named as leaders in one.
In addition, agineo, Atos, Cognizant and Tech Mahindra were
named Rising Stars—companies with “promising portfolios” and “high
future potential” by ISG’s definition—in one quadrant each.
A customized version of the report is available from
T-Systems.
The 2021 ISG Provider Lens™ ServiceNow Ecosystem Partners Report
for Germany is available to subscribers or for one-time purchase on
this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210415005165/en/
Philipp Jaensch, ISG +49 151 730 365 76
philipp.jaensch@isg-one.com
Matthias Longo, Palmer Hargreaves for ISG +49 152 341 464 63
mlongo@palmerhargreaves.com
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