HP Announces Partner & Customer Relief Initiatives
April 02 2020 - 6:00AM
Today, HP Inc. announced a variety of relief initiatives aimed at
arming its global channel partner community to effectively navigate
the operational and financial challenges associated with COVID-19.
In addition to providing a variety of financing and leasing options
for end customers, the company will offer short-term, market and
country-specific incentives for channel partners. Offers will vary
by geography and are dependent on partner eligibility.1
In addition, HP has implemented a more predictable, flat-rate
incentive program and relaxed compensation models to allow for more
partner flexibility with linearity while extending deadlines for
submission of proof of performance and reporting1. The specific
changes will be communicated to channel partners by HP market and
country teams this week.
“As a global company, we understand the importance of acting
globally while executing at the local level. Rather than taking a
one-size fits all approach, we are taking a customized approach
specific to the unique and evolving dynamics at the market and
country level, depending on a variety of factors,” said Christoph
Schell, Chief Commercial Officer, HP Inc. “We’re structured to
ensure the continuity of our business operations even under the
most challenging circumstances and we feel very fortunate to be in
a position to offer the help and support needed by our valued
partners and customers.”
Leaning in with HP Integrated Financial Solutions for
end-customersIn partnership with its endorsed finance
partners, HP’s Integrated Financial Solutions group is now offering
a variety of financial and asset lifecycle options, including
deferred/reduced payments until 2021, short term rentals and cash
infusion for customer-owned HP devices through a sale leaseback
program1.
Qualified customers can convert existing, owned workplace assets
into a payment solution or acquire technology needed today with
reduced payments for the remainder of 2020 to alleviate temporary
cash flow challenges1. Customers can also take advantage of a
delayed payment structure or enroll in a PC rental program,
available on equipment contracts for a period of 12 months. After
12 months, rental devices can be extended, purchased or returned
for an upgrade1.
Free virtual cybersecurity supportTo address
potential cybersecurity risks for those working or learning from
home, HP has launched a goodwill security campaign. In addition to
offering tips and advice online, HP is offering free customer
webinars to help set up home offices securely.
HP will also offer its HP Sure Click Pro free of charge through
September 30, 2020, to help protect users from web, email, and
document-based security threats. HP Sure Click Pro enhances
existing HP Sure Click with additional features such as editing
Word and Excel documents within an isolated container. This offer
will be available for use on all HP and non-HP Windows 10 PCs.
Additional details are available on the HP.com Security Solutions
site.
“In a world turned upside down by coronavirus, the launch of
these security solutions honestly couldn’t come at a better time,”
said Patrick Moorhead, Moor Insights & Strategy. “More people
than ever are being forced to work at home, and these off-network
work devices must be as fully secured as they would be in the
office. Even once things more or less return to business as usual,
it’s a well-known fact that the workforce is becoming more mobile
by the year.”
Robust virtual training & engagement
platformsTo help arm partners with the skills and
knowledge required to optimize revenue and future-proof their
business, HP University offers online, on-demand learning options
across a variety of topics including sales skills education,
product training and industry-leading certifications. Partners can
opt in for customized online digital learning paths designed to
meet their specific priorities.
HP shifted all events throughout fiscal 2020 (ending October 31,
2020) to virtual engagement models to deliver a sustained drumbeat
of curated news and information and networking opportunities,
leveraging both internal and external voices. In addition, the
company has shifted its customer engagement model to a robust,
online platform across a broad set of topics including office
printing, security, mobility solutions and HP services.
Enhanced 24/7 customer supportTo address
heightened demand for customer support, HP has cross-trained agents
to manage multiple queues, established access to work-from-home
technology for agents, and leveraging chat, social and web support
options. Customers are advised to make use of the a 24/7 Virtual
Agent as the first resolution option in addition to COVID-19
specific information posted on its global support website.
About HP Inc.HP Inc. (NYSE:
HPQ) creates technology that makes life better for everyone,
everywhere. Through our product and service portfolio of personal
systems, printers and 3D printing solutions, we engineer
experiences that amaze. More information about HP Inc. is available
at www.hp.com.
1 Offers vary by geography and are dependent on customer and
partner eligibility. Available financing options and extended
payments terms may be subject to conditions, credit review and
approval.
Danelle White
danelle.white@hp.com
www.hp.com/go/newsroom
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