Looking at the income statement, total revenues in the quarter declined 1.6% at constant
currency and 2.2% at actual currency, including the impact of the OEM license fee which is reported in post sale. Excluding this fee, total revenue declined 4.7% in constant currency, in line with the prior quarter, and as I mentioned slightly
better than our expectations, I will discuss revenue in more detail shortly.
Turning to profitability; adjusted operating margin of 16.8%
in Q4 improved 270 basis points year-over-year. A significant portion of the improvement came from SAG, which improved 120 basis points year-over-year, driven by productivity improvements from Project Own It and the impact of a $10 million write-off recorded in the prior year related to the termination of certain IT projects.
Gross margin of
41.6% improved 160 basis points year-over-year, including the impact of the OEM license fee and an improvement in services post sale margin, which were partially offset by the lower equipment and supplies margins as well as transaction currency.
RD&E was 3.8% of revenue, unchanged year-over-year.
Below operating profit, other expenses net of $8 million was
$136 million better than the prior year due to lower non-service retirement related costs and a prior year contract termination cost related to an IT services arrangement, as well as lower non-financing interest expense resulting from lower debt and higher interest income from a higher cash balance, which includes $2.3 billion of proceeds from the sale of our interests in Fuji Xerox and XIP to
FUJIFILM in November.
Our adjusted tax rate in the quarter was 25%, compared to 27.7% in the prior year and contributed approximately
$0.03 to our fourth quarter EPS. Adjusted EPS of $1.33 was up $0.39 compared with Q4 2018, including a $0.25 benefit from the OEM fee and benefit from share repurchase, lower net interest expense and lower taxes. While the benefit from the IP write-off in prior year was offset entirely by the costs associated with incremental tariffs.
GAAP EPS
of $1.17 was $0.80 higher year-over-year, including the aforementioned $0.39, plus an additional $0.41 primarily from lower non-service pension related expense, the prior year costs related to the termination
of an IT services arrangement, lower restructuring related costs and the income tax on those adjustments.
In Q4, we recorded
$53 million of restructuring related costs, bringing the full year restructuring costs to $229 million, roughly in line with our expectation of approximately $225 million. For 2020, we expect restructuring charges of approximately
$175 million full year.
Moving now to slide 7, Ill discuss cash flow. In Q4, we generated $398 million of operating cash
flow from continuing operations, which contributed to full year operating cash flow of $1.24 billion, a growth of $162 million year-over-year, and within our full year guidance range of $1.2 billion to $1.3 billion.
Full year, free cash flow was $1.18 billion, up $187 million compared with 2018, and was at the high end of our guidance range,
driven by strong operating cash flow and slightly lower than expected CapEx of $65 million for the year. We expect the level of CapEx to increase to approximately $100 million for full year 2020, which includes planned investment in IT
systems.
The increase in full year operating cash flow reflects higher profit, including the OEM fee, better net working capital of
approximately $25 million, driven by improvements in inventory management and approximately $30 million of cash from finance assets.