Airline offers quick reminders to make travel
easier this festive season
CALGARY, Dec. 19, 2019 /CNW/ - With the busy Christmas
travel season in full swing, WestJet has a few reminders to make
holiday travel easier for guests at airports across its global
network.
Check your I.D.
You've planned and paid for your trip
and you're ready to go - don't let missing travel documents stop
your plans short. Guests of all ages require current (non-expired)
identification that matches the name and spelling on their ticket.
You are responsible for making sure that you, and any child
travelling with you, have the proper identification and travel
documentation required to enter or connect through each country on
your itinerary. Identification requirements for domestic,
transborder and international travel can be found here.
Check-In
Up to 24 hours before departure, guests can
check-in for their flight online via WestJet's mobile app, on
westjet.com or through a WestJet kiosk at the airport. In order to
ensure guests receive the most up-to-date information, we recommend
including an email address and a mobile number during the check-in
process to receive any important information regarding their
flights.
Arrive early
Because it's a busy time of year, prepare
for larger crowds at the airport. Make sure to check flight status
before leaving for the airport and arrive at the airport no less
than two hours before a domestic flight and three hours before an
international flight. Guests should complete security, immigration
and customs and be at their departure gate one hour before
departure. Make sure to meet check-in, baggage drop and boarding
cut-off times in advance of departure day.
Additionally, plan for extra travel time to the airport since
bad weather and traffic snarls can make for a longer drive than
normal at this time of year.
Ask Juliet, WestJet's digital travel assistant
Juliet
never sleeps during the holidays, so she is always ready to provide
instant support and quick answers on many topics, ranging from
baggage guidelines and in-flight entertainment to flight booking
and flight status information. To chat with Juliet, guests
can connect via Facebook Messenger and handsfree through Google
Assistant here.
Carry-on baggage
Carry-on baggage must meet our size
requirements. Each guest is permitted one piece of carry-on baggage
and one personal item. Excess and oversized carry-on baggage must
be checked and will be subject to applicable baggage fees.
Always pack special items like identification, wallets, purses,
medication, mobile devices, keys and valuable items such as cash,
jewelry and electronics into carry-on baggage.
WestJet Mobile app
Make sure to download the latest
version of WestJet's iPhone or Android app for free access to
WestJet's inflight entertainment system, WestJet Connect, where
more than 500 hours of movies and TV programs are available to make
your flight more enjoyable.
Deicing to get you safely on your way
If you've
travelled by air in wintry weather, you've probably seen the
deicing fluid being sprayed on the wings of your aircraft. Deicing
is very important to make sure the aircraft is free of snow and ice
accumulation so that it can get the proper lift upon departure.
While deicing can sometimes take a while, our teams work hard to
get you out safely and on time.
For our guests departing Calgary International Airport, WestJet, YYC
and other airlines have launched new centralized deicing at two
specialized aprons. By moving deicing of aircraft from gates to an
apron it speeds up deicing of departing aircraft, helping keep us
on time. The new pads also reduce the airport's environmental
footprint by increasing deicing fluid recycling through centralized
operations and the largest airport use of CarbonCure technology in
the world, which captured carbon in the new concrete pad
construction. Click here for a link to b-roll of East Deice
Apron.
Air Passenger Protection Regulations
WestJet's guest
care is central to our brand and fundamental to our business.
Through investment and innovation, for more than 23 years, we
continue to demonstrate this commitment. Any guest looking for
information regarding the regulations or wanting to submit a claim
needs to visit westjet.com/guestrights. This holiday season, guests
will need to understand their rights and recognize that when travel
plans are interrupted, it does not always mean they are eligible
for compensation.
Love where you're going this holiday season
From all
14,000 of us at WestJet, thank you for your support. Have a safe
and merry Christmas and we look forward to welcoming you on
board.
About WestJet
Together with WestJet's regional
airlines, WestJet Encore and WestJet Link, we offer scheduled
service to more than 110 destinations in North America, Central America, the Caribbean and Europe and to more than 250 destinations in
over 20 countries through our airline partnerships. WestJet
Vacations offers affordable, flexible vacations to more than 60
destinations and the choice of more than 800 hotels, resorts,
condos and villas. Members of the WestJet Rewards program
earn WestJet dollars on flights, vacation packages and more.
Members use WestJet dollars towards the purchase of flights and
vacations packages to any WestJet destination with no blackout
periods, and have access to Member Exclusive fares offering deals
to WestJet destinations throughout our network and those of our
partner airlines.
WestJet is proud to be recognized for three consecutive years as
Best Airline in Canada (2017-19)
and awarded among travellers' favourite Mid-Sized Airlines in
North America (2019). From
2017-2018, WestJet was also awarded among travellers' favourite
Mid-Sized and Low-Cost Airlines in North
America. The airline was also recognized among the Economy
Class winners in North America,
2018. All awards are based on authentic reviews from the travelling
public on TripAdvisor, the world's largest travel site. We are one
of very few airlines globally that does not commercially
overbook.
For more information about everything WestJet, please
visit westjet.com.
Recent recognition includes:
2019 Swoop - Start-up Airline of the Year (CAPA 2019
Aviation Awards for Excellence)
2019/2018/2017 Best Airline in Canada (TripAdvisor Travellers' Choice awards
for Airlines)
2019 Winner Among Mid-Sized Airlines in North America (TripAdvisor Travellers' Choice
awards for Airlines)
2019 Number-One Ranked Canadian Airline Loyalty Program in Member
Engagement (Bond Brand Loyalty)
2019/2018 Number-One-Ranked Airline Credit Card in Canada (Rewards Canada)
2018/2017 Winner Among Mid-Sized and Low Cost Airlines –
North America (TripAdvisor
Travellers' Choice awards for Airlines)
2018 Winner – Economy, North
America (TripAdvisor Travellers' Choice awards for
Airlines)
2018 North America's Best Low-Cost
Airline (Skytrax)
2018/2017/2016 Canada's Most
Trusted Airline (Gustavson School of Business at the University of Victoria)
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SOURCE WESTJET, an Alberta Partnership