UPS Announces Largest-Ever Expansion Of UPS My Choice® Service To Improve The Global Customer Experience
October 11 2018 - 6:00AM
- UPS introduces UPS My Choice in Africa, Asia Pacific and the
Indian Sub-continent, Caribbean and Central and South America,
Middle East, and Oceania, marking the largest expansion since the
service’s launch
- Expansion offers users enhanced visibility in 96 new countries
and territories with the opportunity to control delivery dates and
locations where available
- More visibility and control for consumers helps merchants
receive fewer “Where’s my order?” calls, and consumers enjoy a
better delivery experience
- UPS My Choice membership exceeds milestone of 52 million
worldwide enrollments
UPS (NYSE: UPS) today announced the global expansion of UPS My
Choice service to 96 additional countries and territories, bringing
the total to 112 served. With the entrance into countries and
regions in Africa, Asia Pacific and the Indian Subcontinent,
Caribbean and Central and South America, Middle East and Oceania,
and an expansion in Europe, this package-delivery management
service will be in the world’s major e-commerce markets in time for
the key holiday shipping season.
The expansion, which takes UPS My Choice service far beyond the
original 16-country-and-territory footprint, comes in two phases:
The first brought the service to 48 additional locations worldwide
over the summer. Phase two, which includes another 48 countries and
territories, begins this month with completion expected this
year.
“Every UPS My Choice user will have access to e-mail
notifications that a delivery is on its way, an alert the day
before delivery with a delivery-window estimate, notification that
package is out for delivery, and a notification that delivery is
completed,” said Nando Cesarone, president of UPS International.
“With this expansion, shippers can benefit from fewer customer
inquiries and missed deliveries, while consumers enjoy increased
visibility and, in many cases, the opportunity to adjust delivery
dates and locations.”
This expansion, the largest since the service was launched seven
years ago, comes as UPS My Choice enrollment crosses the 52
million-member mark worldwide. This combination of scale and
geography provides e-commerce shippers a distinct advantage as
cross-border shopping increases.
The global expansion includes actionable text alerts in many
countries and territories for greater convenience when managing
deliveries. In countries where technology allows delivery change
options, users can route packages to UPS Access Point® locations,
send them to another address or opt for delivery on another day.
There are currently more than 28,000 UPS Access Point locations
worldwide, which include independently owned and operated
businesses that offer customers a convenient and safe place to pick
up shipments on their schedule.
Adding countries and territories to the UPS My Choice program
reflects that UPS understands consumer demands and preferences in
the digital age. According to the global UPS Pulse of the Online
Shopper™ study, consumers, especially those in urban areas, are
increasingly using alternative delivery options, and interest in
shipping to alternate delivery locations is growing with online
consumers. Expanding the UPS My Choice program provides greater
visibility during the delivery process, wherever and however
consumers receive their packages.
“While UPS has offered package tracking for more than a quarter
of a century, we recognize that consumers want more choice, control
and convenience,” said Cesarone. “Adding more global markets to
this valuable service shows that we’re committed to offering both
shippers and consumers the tools they need.”
About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a
broad range of solutions including transporting packages and
freight; facilitating international trade, and deploying advanced
technology to more efficiently manage the world of business.
Headquartered in Atlanta, UPS serves more than 220 countries and
territories worldwide. The company can be found on the web
at ups.com or
pressroom.ups.com and its corporate blog can be
found at longitudes.ups.com. To get UPS news
direct, follow @UPS_News on Twitter.
Dawn Wotapka
404-828-8896
dwotapka@ups.com
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