Concord Hospital Expands Rollout of Nuance Dragon Medical One to all Physicians and Ambulatory Nurses After Realizing Time Sa...
October 08 2018 - 8:00AM
At the Cerner Health Conference (CHC) Nuance Communications, Inc.
(booth #501) today announced that Concord Hospital, an affiliate of
Capital Region Health Care, is broadening its use of Dragon Medical
One, Nuance’s AI-powered speech recognition platform and PowerMic
Mobile, a secure microphone app that turns any workstation at the
hospital, clinic or home into a dictation station. The expanded
rollout to all physicians and ambulatory nurses comes after Concord
Hospital realized improvements in clinical documentation accuracy
and efficiency and quantifiable time savings driven by the initial
implementation of Nuance’s solutions. “We evaluated speech
recognition solutions from multiple vendors and ultimately chose
Nuance for its deep integration with Cerner, proven track record of
delivering measurable outcomes, and flexible licensing model that
enables us to deploy their technology to all our staff,” said
Garvin Eastman, application analyst, Concord Hospital. “With Nuance
Dragon Medical One and PowerMic Mobile we experienced dramatic
improvements in our staff’s ability to more quickly and accurately
capture a patient’s complete story at the point of care. This
initial success prompted us to expand the rollout of Dragon Medical
One to all of our primary care and specialty practice nurses as
well as other clinical leaders. We have also started testing the
use of Dragon Medical One by practice management staff, using it
beyond clinical documentation, including email, evaluations, and
various other applications. The feedback we’ve received so far is
confirming similar benefits to those reported by our physicians and
nurses.” When Concord Hospital first implemented Dragon Medical One
and PowerMic Mobile its aim was to drive an increase in physician
adoption rates and improvements in clinical documentation accuracy
and efficiency. After using the solutions, and more specifically
built-in productivity tools, like personalized voice commands and
AutoTexts, physicians are able to save an additional 328 hours per
month—further helping reduce physician burnout by increasing
automation to optimize workflows. After seeing the time savings and
improvements in clinical documentation Dragon Medical One provided
its physicians, Concord Hospital’s Chief Medical Information
Officer envisioned how the solution could also empower its nurses
who had become bogged down by the amount of documentation they were
typing every day. “Instead of hiring nurses for their clinical
expertise, we needed to hire them for their typing speed because
they were either on the phone doing triage or spending all day
typing up notes and it just seemed a crazy use of a valuable
resource,” said Dr. Paul Clark, Chief Medical Information Officer
at Concord Hospital. “Nurses who may not have great typing skills
but are great clinicians are handicapped because they’re spending
all their time trying to document as best they can. So, it was
obvious to me, speech recognition would be helpful for nurses in
addition to our physicians.” As a result, Concord Hospital rolled
out Dragon Medical One to nurses. Just as the physicians were
pleased with the benefits of speech-enabled workflows, nurses too
found the time savings and documentation accuracy empowering. They
received positive feedback about the quality of the notes while
spending less time documenting and more time caring for patients.
The benefits nurses experienced with Dragon Medical One and
PowerMic Mobile were quantified in an assessment conducted by
Concord Hospital which found a:
- 65 percent reduction in time spent completing
the nursing triage notes—from 17.1 minutes
down to 6.1 minutes per note on average;
- 100 percent of respondents increased the speed
at which they documented clinical records;
- 75 percent of the respondents reported
increased clinical documentation accuracy; and
- Nearly 90 percent of nurse respondents
reported improved job satisfaction.
Dragon Medical One, a HITRUST CSF certified solution, is
completely cloud-based and seamlessly integrated into existing
workflows so users can enjoy consistent documentation experiences
regardless of their location. Greater ease of installation and
virtualization support, higher portability and access, greater
accuracy, and built-in productivity tools all contributed to
increases in adoption. “Concord Hospital is a tremendous
institution that understands the importance of our deep product
integration with Cerner and how this provides their physicians,
nurses and other staff at the Hospital with unified voice-driven
clinical documentation to optimize productivity,” said Michael
Clark, general manager provider solutions at Nuance Healthcare. “At
Nuance, we are committed to improving the experience of physicians,
nurses and other staff by reducing the burden of documentation
through AI-powered solutions. The productivity benefits Concord
Hospital’s care teams experience with Dragon Medical One and
PowerMic Mobile helps reduce burnout while enabling them to save
valuable time that they are now able to repurpose back into patient
care.” Nuance Showcases Portfolio of AI-Powered Solutions
at CHC18 In addition to demonstrating Dragon Medical One,
including new built-in productivity tools like Dragon Medical
Clinical Calculators and Advanced Step-by-Step Commands, Nuance
will be exhibiting its suite of AI-powered clinical documentation
and computer-assisted physician documentation (CAPD) solutions at
the Cerner Health Conference (CHC) booth #501, October 8-11, 2018.
About Nuance Healthcare Nuance provides
intelligent systems that support a more natural and insightful
approach to clinical documentation, freeing clinicians to spend
more time caring for patients. Nuance healthcare solutions capture,
improve and communicate more than 300 million patient stories each
year, helping more than 500,000 clinicians in 10,000 global
healthcare organizations to drive meaningful clinical and financial
outcomes. Nuance’s award-winning clinical speech recognition,
medical transcription, CDI, coding, quality and medical imaging
solutions provide a more complete and accurate view of patient
care. About Nuance Communications, Inc. Nuance
Communications, Inc. (NASDAQ: NUAN) is the pioneer and leader in
conversational AI innovations that bring intelligence to everyday
work and life. The company delivers solutions that can understand,
analyze and respond to human language to increase productivity and
amplify human intelligence. With decades of domain and artificial
intelligence expertise, Nuance works with thousands of
organizations – in global industries that include healthcare,
telecommunications, automotive, financial services, and retail – to
create stronger relationships and better experiences for their
customers and workforce. For more information, please visit
www.nuance.com. Trademark reference: Nuance and the Nuance logo are
registered trademarks or trademarks of Nuance Communications, Inc.
or its affiliates in the United States and/or other countries. All
other trademarks referenced herein are the property of their
respective owners. Media Contact Information
Palmer Reuther Corporate Communications Nuance Healthcare M:
978-697-9227 palmer.reuther@nuance.com
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