Independent Research Firm Names Nuance “Killer Solution” and a “Strong Performer” in New Conversational Computing Rep...
June 12 2018 - 8:00AM
Nuance Communications, Inc. (NASDAQ:NUAN), a leader in
conversational AI innovations, today announced that Forrester
Research has identified the company as one of the top emerging
voice and chat companies in the “The New Wave™: Conversational
Computing Platforms, Q2 2018” report.
The report identifies the most significant providers in the
industry, evaluating Nuance along with technology powerhouses
Amazon, Google, Microsoft and IBM on current offering, strategy and
market presence. Nuance was recognized for enabling human-machine
conversations, earning a differentiated rating in the criteria of
breadth of services, UX support, geography and languages, and
analytics.
While the Conversational Computing market is still nascent,
Forrester asserts that “voice and chat interactions are quickly
moving into the mainstream.” With the reliability of voice
technology, pervasiveness of connected devices, and strong
preference for ease-of-use, peoples’ expectations for digital
interactions are dramatically increasing. Conversational Computing
Platforms are what enable this on-demand, personalized, and
connected experience, handling a variety of complex requests and
tasks: from asking your car for directions to the nearest coffee
shop to checking your bank balance through a virtual assistant.
As Forrester notes: The ability to talk to devices at home;
request information through a chat interface; and place an order
while driving a car, using only your voice are quickly moving from
the realm of science fiction into daily life1.
In the report, Forrester notes that “Nuance Communications is a
killer solution with a development platform. [It] has been enabling
human-machine conversations for many years in the call center,
giving it a running start in enabling tomorrow’s conversational
computing platforms.”1 Forrester also stated in the report that
“Nuance tackles large, complex, conversational problems that are
often mission-critical. It has strong industry expertise,
especially in the call center, along with professional services to
back that up.”1 Nuance expertise in delivering solutions for
multifaceted, complicated business cases has resulted in the
company’s impressive roster of relationships with global
organizations.
This recognition follows Nuance’s #1 ranking in Forrester’s June
2017 report, The Top 10 Chatbots For Enterprise Customer
Service. These growing accolades underscore Nuance’s AI prominence,
especially in bringing real, conversational experiences to complex
industries, such as healthcare, automotive, telecommunications and
financial services. Nuance works with thousands of the world’s
leading companies, including BMW, Ford, Daimler, HSBC, FedEx,
Coca-Cola, American Airlines and Partners HealthCare to bring
intelligence to work and life and transform the way people
experience technology.
“To be included in this report and evaluated as a strong
performer is testament to the tremendous work and advances our team
delivers enabling our customer success every day,” said Robert
Weideman, Executive Vice President & General Manager, Nuance
Enterprise Division. “We are laser-focused on helping our customers
bring AI to life, simplify daily interactions and solve their most
complex business problems.”
For more information on Nuance’s Conversational Computing
capabilities, please visit:
https://www.nuance.com/omni-channel-customer-engagement/technologies/artificial-intelligence.html
About Nuance Communications,
Inc.Nuance Communications, Inc. (NASDAQ:NUAN) is
the pioneer and leader in conversational AI innovations that bring
intelligence to everyday work and life. The company delivers
solutions that can understand, analyze and respond to human
language to increase productivity and amplify human
intelligence. With decades of domain and artificial
intelligence expertise, Nuance works with thousands of
organizations – in global industries that include healthcare,
telecommunications, automotive, financial services, and retail – to
create stronger relationships and better experiences for their
customers and workforce. For more information, please visit
www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
For PressUS Katie Byrne Nuance Communications,
Inc. Tel: 781-565-5290Katie.byrne@nuance.com
1 New WAVE™: Conversational Computing Platforms, Forrester
Research, Inc., April 12, 2018
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