WNS Named a Leader in NelsonHall’s Vendor Evaluation for Customer Experience Services in Travel, Transport and Hospitality
May 04 2018 - 8:00AM
Business Wire
WNS (Holdings) Limited (NYSE: WNS), a leading provider of global
Business Process Management (BPM) services, today announced that it
has been named a Leader in NelsonHall’s Vendor Evaluation &
Assessment Tool (NEAT) in the Overall market segment for Customer
Experience (CX) Services in the Travel, Transport and Hospitality
sector.
“WNS is delighted to be named a leader by NelsonHall for CX
Services in the travel, transport and hospitality sector,” said
Keshav R. Murugesh, Group CEO, WNS. “Our solutions leverage deep
domain expertise, proprietary technology platforms, high-end
analytics, and digital transformation which help clients create
competitive advantage. We are able to deliver differentiated
capabilities in the travel vertical which enable our clients to
reduce cost, increase operating efficiency, leverage large amounts
of data, and improve the end-client experience.”
Ivan Kotzev, Lead CX Services Analyst with NelsonHall, said,
“WNS was identified as a Leader overall based largely on its
significant domain expertise and experience across the travel and
hospitality space. WNS has developed a range of proprietary travel
solutions, and is aiming to reach adjacent sub-segments and address
similar needs across the wider travel ecosystem.”
In the NEAT evaluation, NelsonHall highlights WNS’ extensive
experience across the travel sector covering key areas such as
customer experience, revenue management, disruption management and
decision support through analytics. The report highlights WNS’
technology-enabled solutions for the travel industry, including a
proprietary suite of domain-specific tools, platforms, frameworks,
and analytics models, and a custom-developed automation and RPA
toolbox. NelsonHall also cites WNS’s portfolio of digital channel
enablement for travel clients, including advanced social media
analytics services and omni-channel delivery, and application of BI
and analytics for campaign management, as few of the key
strengths.
As one of the world’s largest travel BPM players, WNS partners
with globally leading travel and leisure companies to drive
business process transformation and improve competitive
positioning. With over 8,000 professionals in the travel and
hospitality vertical, WNS offers comprehensive customer experience
focused solutions across sectors including airlines, travel
management, car rental, global distribution systems, online travel
agencies and hospitality. WNS’ comprehensive, next-generation
technology suite of solutions, Travel TRAC™ enables travel and
leisure companies to digitize their business process
transformation, delight their end-customers with superior
experiences, maximize operational efficiencies and ensure a healthy
bottom-line.
About WNS
WNS (Holdings) Limited (NYSE: WNS), is a leading global business
process management company. WNS offers business value to 350+
global clients by combining operational excellence with deep domain
expertise in key industry verticals including Travel, Insurance,
Banking and Financial Services, Manufacturing, Retail and Consumer
Packaged Goods, Shipping and Logistics, Healthcare and Utilities.
WNS delivers an entire spectrum of business process management
services such as finance and accounting, customer interaction
services, technology solutions, research and analytics and industry
specific back office and front office processes. As of March 31,
2018, WNS had 36,540 professionals across 54 delivery centers
worldwide including China, Costa Rica, India, Philippines, Poland,
Romania, South Africa, Sri Lanka, Turkey, United Kingdom and the
United States. For more information, visit www.wns.com.
About NelsonHall
NelsonHall is the leading global analyst firm dedicated to
helping organizations understand the 'art of the possible' in IT
and business services. With analysts in the U.S., U.K., and
Continental Europe, NelsonHall provides buy-side organizations with
detailed, critical information on markets and vendors (including
NEAT assessments) that helps them make fast and highly informed
sourcing decisions. And for vendors, NelsonHall provides deep
knowledge of market dynamics and user requirements to help them
hone their go-to-market strategies. NelsonHall ’s research is based
on rigorous, all-original research, and is widely respected for the
quality, depth, and insight of its analysis.
Safe Harbor ProvisionThis
document includes information which may constitute forward-looking
statements made pursuant to the safe harbor provisions of the
Private Securities Litigation Reform Act of 1995, the accuracy of
which are necessarily subject to risks, uncertainties, and
assumptions as to future events. Factors that could cause actual
results to differ materially from those expressed or implied are
discussed in our most recent Form 20-F and other filings with the
Securities and Exchange Commission. WNS undertakes no obligation to
update or revise any forward-looking statements, whether as a
result of new information, future events, or otherwise.
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WNS (Holdings) LimitedInvestors:David MackeyCorporate
SVP–Finance & Head of Investor Relations+1 (201)
942-6261david.mackey@wns.comorMedia:Archana RaghuramGlobal Head –
Marketing & Communications+91 (22) 4095
2397archana.raghuram@wns.com ; pr@wns.com
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