IT Faces New, Diverse Challenges in Tech-Centric Business Environment
February 07 2018 - 8:30AM
Insight’s 2017 Intelligent TechnologyTM Index[i] found a major
change in the role that IT is playing in business: 85% of the IT
professionals surveyed noted that their executives view the
organization as an IT company at heart. This finding inspired
Insight to field the follow-on study, the 2018 Intelligent
Technology Pulse, a survey of 104 IT executives (“CIO/CTO”) and 105
procurement professionals (“Procurement”), to better understand how
this evolution has affected IT at enterprise-level companies.
“This change has been taking shape over years but now is fully
underway. Technology has enabled forward-thinking companies to
compete more effectively for decades. However, this survey clearly
demonstrates that technology has evolved beyond an ‘enabler’ and
that every company is effectively a tech company today,” said Steve
Dodenhoff, President, Insight U.S.
Mike Gaumond, SVP, global business transformation, Insight,
added: “Today, technology is embedded in the actual products and
services a company delivers. It is transforming how businesses
engage their customers and fueling the tech-savvy workforce. Simply
managing day-to-day IT challenges isn’t enough; companies must
innovate to differentiate themselves in the market.”
As evidence that IT has become integrated throughout
organizations, CIO/CTO and Procurement respondents are aligned in
several key areas:
- Supply Chain Optimization: 81% of CIO/CTO and
79% of Procurement agree that supply chain
optimization is a pain point. With IT budgets and time going to
maintaining current infrastructure, while being tasked to help grow
the business, IT must be able to maximize resources. Yet
23% of IT decision makers perceive budget to be a
top challenge.
- Connected Workforce: 77% of CIO/CTO and
57% of Procurement agree that adapting to a more
connected workforce is a pain point. As shifting demographics, new
technologies and changing social norms are transforming the way
people work, IT has been challenged by the task of supporting this
transformation by integrating technologies that will help attract
and retain talent and create a more productive
workforce.
- Cloud and Data Center Transformation:
77% of CIO/CTO and 66% of
Procurement agree that managing complex workloads is a pain point.
Data has the potential to transform businesses, but turning that
potential into reality is difficult. To truly create a platform
strategy that supports the business, clients need to be able to
access, process and manage data securely and efficiently at all
times and from anywhere.
- Digital Innovation: 69% of CIO/CTO and
68% of Procurement agree that developing
data-driven insights and strong technology to create great,
differentiating experiences for customers and employees is a pain
point for their organization. Creating a continuous experience
where people, things and businesses are interacting, where physical
and digital lines are blurred and where analytics from
multi-touchpoints creates an immersive advantage.
Security keeps a lot of people up at night, prompting
service-based solutions to take on increasing
importance:
- While security is certainly not a new challenge, it continues
to grow in importance as businesses become more and more dependent
on IT solutions. Over half (60%)
of CIO/CTO and 49% of Procurement report that
security is among their top three challenges,
while one-third of CIO/CTO and
one-quarter of Procurement say it is their number
one challenge.
- 23% of CIO/CTO and 19% of
Procurement agree that service-based solutions — defined as cloud
computing resources, like software as a service (SaaS) or device as
a service (DaaS) hosted by a third-party and made available to
customers via any device with an Internet connection and web
browser — should receive the most budget moving forward.
“Business is technology, and technology means change. You really
need IT influencers with a long-term focus and architecture working
in advance of change,” said Mike Guggemos, CIO, Insight. “While
operations manage for today, a proactive IT mindset applies
solutions to ensure an organization is positioned for success
three, five, seven years down the road.”
Methodology
The findings included in the Pulse come are from an online
survey of a random sample of 209 IT professionals with
decision-making responsibilities in organizations with 1,000+ total
employees. Half the sample (N=104) included either CIOs, CTOs,
CISOs, or Chief Experience Officers. The other half (N=105) was
comprised of senior level procurement personnel. Fieldwork was
conducted by Strategic Insights, Sloane & Company between Oct.
5, 2017, and Oct. 12, 2017.
About Insight
Today, every business is a technology business. This is why
Insight is focused on empowering its business and government
clients of all sizes with Intelligent Technology Solutions™.
As a Fortune 500-ranked global provider of hardware, software,
cloud and service solutions with more than 6,000 teammates around
the world, we bring clients the expertise they need to architect,
implement and manage their technology needs of today and help them
transform their business for tomorrow. Discover more
at insight.com. NSIT-M
Contacts: |
Scott Walters |
|
Insight
Enterprises |
|
Tel. (480)
889-9798 |
|
Email:
scott.walters@insight.com |
|
|
|
Ariel Kouvaras |
|
Sloane &
Company |
|
Tel. (212)
446-1884 |
|
Email:
akouvaras@sloanepr.com |
i The Intelligent Technology Index is a survey conducted on
behalf of Insight among a random sample of 401 IT professionals
with decision-making responsibilities
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