Accenture Life Insurance & Annuity Platform Launches Personalized SmartVideo Templates to Enhance Customer Experience
October 10 2017 - 7:59AM
Business Wire
Accenture (NYSE:ACN) has launched a suite of personalized,
SmartVideo templates integrated with the Accenture Life Insurance
& Annuity Platform (ALIP). The new templates will help carriers
offer tailored video messages more quickly while reducing the
overall cost of their client communications and servicing
The SmartVideo solution is powered by consumer data residing in
ALIP, and can be deployed “as a service” in just days. The suite of
new video templates reduces the length of time it takes to develop
a personalized customer message, and enhances the overall customer
experience with more relevant communications. The suite includes
video templates for on-boarding, confirmation / notification
messages and policy snapshots, among others.
“Carriers are looking for new ways to boost client engagement,
and our new SmartVideo templates represent a turning point in
making carrier-to-customer communications faster, more efficient
and more relevant to the recipient,” said Shay Alon, global
managing director, Accenture Life and Annuity Software.
There is a growing trend toward the use of video to communicate
in a more engaging way with consumers. According to a Gartner
report, “Hype Cycle for Life Insurance, 2016,”1 video is a key
capability that next-generation portals will need to develop
further to improve the customer experience.
“This is the next step in an important industry shift,” said Mr.
Alon. “Personalized videos are proving to be one of the most
effective and engaging forms of communication, empowering the
selling agent where applicable, and drastically reducing the costs
associated with administrative paperwork.”
Used by leading insurers worldwide, ALIP is a robust,
configurable and scalable solution that provides life insurance
carriers and annuity providers with advanced capabilities for
product development, new business development, underwriting, policy
administration, claims and payout. It is available as an on-premise
solution and over the Cloud as an integrated suite of software with
modules that can be implemented individually or as part of a
broader migration strategy.
Accenture’s life and annuity software is part of Accenture Life
Insurance Services, within Accenture Financial Services. By
applying extensive industry knowledge to continuously enhance its
software, Accenture helps insurers reduce operating costs, manage
risk and drive growth through improved product development and
distribution, enhanced policy administration and distribution, and
technology platform consolidation and modernization. The homepage
is www.accenture.com/lifeandannuitysoftware.
About Accenture
Accenture (NYSE:ACN) is a leading global professional services
company, providing a broad range of services and solutions in
strategy, consulting, digital, technology and operations. Combining
unmatched experience and specialized skills across more than 40
industries and all business functions – underpinned by the world’s
largest delivery network – Accenture works at the intersection of
business and technology to help clients improve their performance
and create sustainable value for their stakeholders. With
approximately 425,000 people serving clients in more than 120
countries, Accenture drives innovation to improve the way the world
works and lives. Visit us at www.accenture.com.
Sources
1Gartner Hype Cycle for Life Insurance, 2016, Kimberly
Harris-Ferrante June 24, 2016.Gartner does not endorse any vendor,
product or service depicted in its research publications, and does
not advise technology users to select only those vendors with the
highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner's research organization and
should not be construed as statements of fact. Gartner disclaims
all warranties, expressed or implied, with respect to this
research, including any warranties of merchantability or fitness
for a particular purpose.
View source
version on businesswire.com: http://www.businesswire.com/news/home/20171010005535/en/
AccentureMichael McGinn, +1 917 452
9458m.mcginn@accenture.com
Accenture (NYSE:ACN)
Historical Stock Chart
From Aug 2024 to Sep 2024
Accenture (NYSE:ACN)
Historical Stock Chart
From Sep 2023 to Sep 2024